| TROUBLESHOOTING | SVAT ELECTRONICS | ||
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| nowyoucansee | |
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| • Sometimes your router will not allow you to view the footage with your |
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| I can’t see the online footage | external IP address because the DVR is hooked up to the same router. |
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| Try putting the DVR’s internal IP address in the address bar and try to |
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| using my external IP address | connect |
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| • See the network set up section for set up instructions |
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| • If using a Port other than 80 add it to the end of the IP address |
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| • Port Forwarding may not be set up correctly |
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| • The external IP address of the DVR may have changed. Try setting up the |
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| Cannot view the DVR through a | DDNS account to always be up to date with the latest IP information |
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| • The ISP may be blocking network traffic on Port 80. Try changing the |
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| remote Internet connection | HTTP port to 2000 and |
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| • Refer to the Network Setup Section of the manual for more |
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| troubleshooting and for detailed instructions on how to set up the DVR |
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| for remote viewing |
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| • Make sure the batteries are installed correctly |
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| • Make sure you are pointing the remote at the IR sensor (on the top right |
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| Remote control is not working | side of DVR) |
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| • Point the IR Remote at the camera lens and press a button. You should be |
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| able to see the IR LED flicker through the DVR monitoring device |
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| • Try replacing the batteries in the remote |
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| I plugged a mouse into the USB | • Make sure the mouse is connected to the proper USB port. The proper |
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| port but it’s not working | port for the mouse will be labeled with a mouse icon next to it |
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| • There could be video loss, HDD loss, motion detection or no HDD space on |
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| your DVR. The |
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| The DVR keeps beeping at me | This is to alert you if anything is tampering with the camera to DVR |
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| connections the alarm will go off. Check your connections and keep the |
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| DVR in a safe place where it will not me tampered with or moved around |
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| • Disconnect and reconnect all camera connections to make sure they are |
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| snug and tight fitting |
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| • Make sure the DVR is properly connected to the router. There should be |
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| The network settings on the | green link indicator lights if the DVR is properly connected |
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| • Make sure the DVR IP Allocation is set to DHCP. This is a standard default |
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| DVR are not showing me any |
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| setting that will work in most networking situations |
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| information |
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| • Power cycle the DVR is it is properly connected and the IP Allocation is |
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| set to DHCP |
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80 | |
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