Axis Communications Q6034 user manual Maintenance, Support

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AXIS Q6034 PTZ Dome Network Camera

System Options

Port Status

The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.

Note

A multi-connector cable (available from Axis) is required when connecting I/O devices to the Axis product. See Multi-Connector Cable (sold separately), on page 59.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 50.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about ﬁrmware upgrade, see Upgrading the Firmware, on page 52.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 52.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the product (see below).

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Contents Axis Q6034 PTZ Dome Network Camera About this Document SafetyLiability Intellectual Property RightsLearn More Axis Q6034 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions Hardware Overview ConnectorsHardware Overview For technical speciﬁcations, seeMidspan LED Indicators LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis Q6034 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Proﬁles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsG711 G726 Axis Q6034 PTZ Dome Network Camera Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Go to Setup Live View Conﬁg Viewer SettingsUser Deﬁned Links Output ButtonsAxis Q6034 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AutotrackingExclude Areas ConﬁgurationMax Limits Guard Tour GatekeeperAdvanced Osdi ZonesTour Recording LimitsControl Queue Operator Same as administrator but with lower priorityControls Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous RecordingAxis Q6034 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 Address Smtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Go to System Options Storage Click Network ShareSupport MaintenanceScripting Reset to Factory Default SettingsFile Upload Plain Conﬁg192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalNo images displayed on web Overlay image is not displayedSettings Problems uploading ﬁlesStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance Installation aidPower ConnectorsMulti-Connector Cable sold separately To +40 V DC Function Pin SpeciﬁcationsMax voltage = +40 V DC With the load, for protection against voltage transientsDC power input Connection diagramPerformance Considerations Axis Q6034 PTZ Dome Network Camera M1.6