Axis Communications Q6034 user manual Product is accessible locally but not externally

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AXIS Q6034 PTZ Dome Network Camera

Troubleshooting

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 42.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 45. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

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Contents Axis Q6034 PTZ Dome Network Camera Liability SafetyAbout this Document Intellectual Property RightsLearn More Table of Contents Axis Q6034 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Hardware Overview ConnectorsHardware Overview For technical specifications, seeLED Indicators Midspan LED IndicatorsColor Indication Access from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the Root Password Click Create self-signed certificateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis Q6034 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video & Audio Video Stream and select the Image tabAudio Modes Audio SettingsPrivacy Mask Audio InputAudio Clips Audio OutputG711 G726 Axis Q6034 PTZ Dome Network Camera Default Viewer for Browsers Live View ConfigLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis Q6034 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AutotrackingConfiguration Exclude AreasMax Limits Gatekeeper Guard TourTour Recording Osdi ZonesAdvanced LimitsOperator Same as administrator but with lower priority Control QueueControls Detectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleConvert Event Types to Action Rules Go to Events Action Rules and click AddRecipient Use with action RecipientsSchedules Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingAxis Q6034 PTZ Dome Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Go to System Options Storage Click Network ShareMaintenance SupportFile Upload Reset to Factory Default SettingsScripting Plain Config192.168.0.90 Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatNo images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Overlay image is not displayedStorage and disk management problems Problems uploading filesSettings Motion Detection triggers unexpectedlyTechnical Specifications Technical SpecificationsPower Installation aidMaintenance ConnectorsMulti-Connector Cable sold separately Max voltage = +40 V DC Function Pin SpecificationsTo +40 V DC With the load, for protection against voltage transientsConnection diagram DC power inputPerformance Considerations Axis Q6034 PTZ Dome Network Camera M1.6