Axis Communications Q6034 Problems uploading ﬁles, Motion Detection triggers unexpectedly

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AXIS Q6034 PTZ Dome Network Camera

Troubleshooting

Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis Q6034 PTZ Dome Network Camera Safety About this DocumentLiability Intellectual Property RightsLearn More Table of Contents Axis Q6034 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Hardware OverviewHardware Overview For technical speciﬁcations, seeColor Indication LED IndicatorsMidspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certiﬁcateAxis Media Control viewer toolbar Live ViewControls on the Live View PTZ Controls AMC Audio ControlsAxis Q6034 PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProﬁlesImage 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio InputG711 G726 Audio ClipsAudio Output Axis Q6034 PTZ Dome Network Camera Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Viewer Settings Go to Setup Live View ConﬁgUser Deﬁned Links Output ButtonsAxis Q6034 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom AutotrackingMax Limits ConﬁgurationExclude Areas Gatekeeper Guard TourOsdi Zones AdvancedTour Recording LimitsControls Operator Same as administrator but with lower priorityControl Queue Set Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesPTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingAxis Q6034 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Basic TCP/IP Settings NetworkIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts Go to System Options Storage Click Network ShareMaintenance SupportReset to Factory Default Settings ScriptingFile Upload Plain Conﬁg192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsNo images displayed on web Overlay image is not displayedProblems uploading ﬁles SettingsStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsInstallation aid MaintenancePower ConnectorsMulti-Connector Cable sold separately Function Pin Speciﬁcations To +40 V DCMax voltage = +40 V DC With the load, for protection against voltage transientsPerformance Considerations Connection diagramDC power input Axis Q6034 PTZ Dome Network Camera M1.6