Axis Communications Q6034 No images displayed on web, Video and image problems, general

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AXIS Q6034 PTZ Dome Network Camera

Troubleshooting

Why do I not get maximum frames per second?

See Performance Considerations, on page 61.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 57.

Image degeneration

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab

 

to modify the GOV length.

Status indicator LED is flashing red and the product is inaccessible

 

 

A firmware upgrade has

See Emergency Recovery Procedure, on page 52.

been interrupted or the

 

firmware has otherwise been damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

ActiveX component

to Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Video and image problems, general

 

 

Image too dark or too light

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

the frame rate or the upload period.

Slow image update

Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect

 

the performance of the Axis product.

Poor performance

Poor performance may be caused by heavy network traffic, multiple users accessing the product,

 

low performance clients, use of features such as motion detection, event handling or uploaded

 

applications.

Poor quality snapshot images

 

 

 

Screen incorrectly

Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256

configured on your computer

colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of

The privacy mask may have been positioned incorrectly or may be too large.

privacy mask

 

Browser freezes

 

 

 

Firefox can sometimes

Lower the image resolution

freeze on a slow computer

 

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Contents Axis Q6034 PTZ Dome Network Camera Intellectual Property Rights SafetyAbout this Document LiabilityLearn More Axis Q6034 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions For technical specifications, see ConnectorsHardware Overview Hardware OverviewMidspan LED Indicators LED IndicatorsColor Indication Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserClick Create self-signed certificate Access from the InternetSet the Root Password Network TCP/IP AdvancedControls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis Q6034 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Click Save to apply the new settingsStream Profiles ImageWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Overlay ImageAudio Input Audio SettingsPrivacy Mask Audio ModesAudio Output Audio ClipsG711 G726 Axis Q6034 PTZ Dome Network Camera Live View Config Default Viewer for BrowsersLive View Config Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis Q6034 PTZ Dome Network Camera Autotracking Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomExclude Areas ConfigurationMax Limits Guard Tour GatekeeperLimits Osdi ZonesAdvanced Tour RecordingControl Queue Operator Same as administrator but with lower priorityControls Motion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules PTZ ControlGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListAxis Q6034 PTZ Dome Network Camera Users System OptionsSystem Options SecurityIeee Date & TimeAudio Support IPv6 Address Configuration Basic TCP/IP SettingsNetwork IPv4 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Ports & DevicesNetwork Share PortsSupport MaintenancePlain Config Reset to Factory Default SettingsScripting File Upload192.168.0.90 Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyOverlay image is not displayed Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webMotion Detection triggers unexpectedly Problems uploading filesSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsConnectors Installation aidMaintenance PowerMulti-Connector Cable sold separately With the load, for protection against voltage transients Function Pin SpecificationsTo +40 V DC Max voltage = +40 V DCDC power input Connection diagramPerformance Considerations Axis Q6034 PTZ Dome Network Camera M1.6
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