Axis Communications Q6034 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS Q6034 PTZ Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for root is lost, the product must be reset to the factory default settings. See

 

Reset to Factory Default Settings, on page 50.

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Contents Axis Q6034 PTZ Dome Network Camera About this Document SafetyLiability Intellectual Property RightsLearn More Axis Q6034 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions Hardware Overview ConnectorsHardware Overview For technical specifications, seeColor Indication LED IndicatorsMidspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateAxis Media Control viewer toolbar Live ViewControls on the Live View AMC Audio Controls PTZ ControlsAxis Q6034 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Audio SettingsAudio Modes Audio InputG711 G726 Audio ClipsAudio Output Axis Q6034 PTZ Dome Network Camera Live View Config Default Viewer for BrowsersLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis Q6034 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AutotrackingMax Limits ConfigurationExclude Areas Guard Tour GatekeeperAdvanced Osdi ZonesTour Recording LimitsControls Operator Same as administrator but with lower priorityControl Queue Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous RecordingAxis Q6034 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Go to System Options Storage Click Network ShareSupport MaintenanceScripting Reset to Factory Default SettingsFile Upload Plain Config192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalNo images displayed on web Overlay image is not displayedSettings Problems uploading filesStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Specifications Technical SpecificationsMaintenance Installation aidPower ConnectorsMulti-Connector Cable sold separately To +40 V DC Function Pin SpecificationsMax voltage = +40 V DC With the load, for protection against voltage transientsPerformance Considerations Connection diagramDC power input Axis Q6034 PTZ Dome Network Camera M1.6
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