Axis Communications Q6034 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q6034 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis Q6034 PTZ Dome Network Camera Safety About this DocumentLiability Intellectual Property RightsLearn More Table of Contents Axis Q6034 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Hardware OverviewHardware Overview For technical speciﬁcations, seeMidspan LED Indicators LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis Q6034 PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProﬁlesImage 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio InputAudio Output Audio ClipsG711 G726 Axis Q6034 PTZ Dome Network Camera Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Viewer Settings Go to Setup Live View ConﬁgUser Deﬁned Links Output ButtonsAxis Q6034 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom AutotrackingExclude Areas ConﬁgurationMax Limits Gatekeeper Guard TourOsdi Zones AdvancedTour Recording LimitsControl Queue Operator Same as administrator but with lower priorityControls Set Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesPTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingAxis Q6034 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts Go to System Options Storage Click Network ShareMaintenance SupportReset to Factory Default Settings ScriptingFile Upload Plain Conﬁg192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsNo images displayed on web Overlay image is not displayedProblems uploading ﬁles SettingsStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsInstallation aid MaintenancePower ConnectorsMulti-Connector Cable sold separately Function Pin Speciﬁcations To +40 V DCMax voltage = +40 V DC With the load, for protection against voltage transientsDC power input Connection diagramPerformance Considerations Axis Q6034 PTZ Dome Network Camera M1.6