Cisco Systems CIVS-IPC-2630V manual Troubleshooting

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Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail/FTP/HTTP Window” section on page 3-27, and the “Event Window” section on page 3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the focus as described in the “Adjusting the Video Image” section on page 2-17. Configure options for video as described in the “Video Window” section on page 3-16.

Cisco Video Surveillance 2630 IP Dome User Guide

5-2	OL-24130-02

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Contents Cisco Video Surveillance 2630 IP Dome User Guide Americas HeadquartersCisco Video Surveillance 2630 IP Dome User Guide N T E N T S IiiSnmp Window Organization OverviewVii Viii Features Features, IP Camera Overview,Physical Details, Package Contents, IP Camera OverviewPhysical Details Top of the 2630 IP DomeOverview IP Camera Overview Described in the Resetting the IP Camera section on Bottom of the 2630 IP DomePackage Contents Getting Started Before You BeginPreparing for Installation Installing the Cisco Video Surveillance 2630 IP DomePreventing Electrostatic Discharge Damage Passing the Audio Cable through a Ferrite Core Procedure Mounting with a Conduit BaseAttaching the Conduit Base to a Ceiling or Wall Attaching Base Plate to Conduit Base See -1 on Attaching the Camera to the Base PlateCisco Video Surveillance 2630 IP Dome User Guide Mounting with a Pendant Attaching the Privacy Shield and DomeOL-24130-02 Pendant Gasket Conduit base 10 Attaching the Base Plate to the Conduit 11 Attaching the Camera to the Base Plate Performing the Initial Setup of the IP Camera 12 Attaching the Privacy Shield and DomeProtocol//ipaddress Accessing the IP Camera Windows Https//192.168.0.100Https//203.70.212.521024 Http//203.70.212.52Adjusting the Video Image Http//203.70.212.52102413 Adjusting the Camera Lens on the 2630 IP Dome Powering the IP Camera On or Off Resetting the IP CameraCleaning the IP Camera Reset Type Procedure RemarksOL-24130-02 Configuring and Managing the IP Camera Configuration OverviewConfiguration Item Explanation Guidelines for Use Reference See the Alarm I/O Ports See the Audio Window sectionSee the Privacy Region See the Focus/Zoom WindowNavigating the Configuration Windows SnmpSetup Windows Basic Setup WindowDevice Settings Option DescriptionOption Description Advanced Setup Window Network SettingsOption BonjourOption Description IP Filter Window QoSEAP-TLS Options Eapol WindowEAP-FAST Options Users Window, Maintenance Window, Firmware Window, Administration WindowsUsers Window Administrator User ListMaintenance Window Firmware Window Audio/Video Windows Video WindowDual Streams MPEG-4 + Mjpeg -Configures MPEG-4 for SettingsMPEG-4 Settings Mjpeg Settings Resolution Choose the resolution of the Mjpeg video streamVideo Adjustment PAL/50 HzOptions Day/Night VisionOption Description Controls section on Audio WindowDuplex Talk and Listen Privacy Region Window Focus/Zoom WindowChoose Simplex Talk Only , Half Duplex Talk or Listen , or Full Duplex Talk and ListenInitialization Window Security WindowsInitialization Window, Complexity Window, Complexity Window Users Window section onApplications Windows Mail/FTP/HTTP WindowDescribed in the Basic Setup Window section on Mail SetupPrimary Smtp Server Secondary Smtp ServerMail Body Primary FTPSecondary FTP Http NotificationMotion Detection Window System-provided-name-value-pairs is the event informationEvent Window Event Schedule New ScheduleClear button Trigger EventMail/FTP/HTTP Window section on AttachmentSnmp Window Alarm I/O Ports Window Alarm Input SettingsAlarm Output Settings Manual Control SettingsSystem Window Status WindowsSystem Status Audio Setting Audio/Video WindowNetwork Window Syslog & Log WindowLocal Log Sys Log ServerMessage Explanation Log ListSystem log messages Syslog and Log Information Address Address1 Port1 Address2 Port2 , User FTP log messagesVideo Log Window Smtp log messagesDelete button Delete All buttonOL-24130-02 Viewing Video through the Home Window Overview Home Window OverviewHome Window Home Window Controls Control DescriptionDigital zoom controls Audio controlsSnapshot controls SaveIP camera controls For related information, see the Video Window section onAccessing Secondary H.264 Stream Accessing the Primary H.264 StreamViewing Video through Third-Party Devices or Software Accessing the Primary MPEG-4 Stream Accessing Dual MPEG-4 StreamsAccessing the Mjpeg Stream Accessing Dual Streams H.264 + MjpegAccessing Dual Streams MPEG-4 + Mjpeg OL-24130-02 Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM For instructions, see the Video Window section onOL-24130-02 D E IN-1IN-2 DSCP, for QoS Dual streaming IN-3Sdram IN-4LED IN-5Options Overview IN-6IN-7 IN-8