10 - ensure your phone is secure
Orange Care
Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone.
With Orange Care you get:
■Worldwide cover against loss, theft, accidental or malicious damage and handset breakdown.
■A replacement phone of the same model despatched within 24 hours of our acceptance of your claim, to any UK address.
■The same number and the same service on your replacement Orange phone that you enjoyed on your old one, so you’re never out of touch for long.
To get Orange Care call 158 free from your Orange phone.
Note: Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in chapter 13.
To find out if you are covered by Orange Care or for more information call 158 free from your Orange phone.
Protecting your phone
Accidents happen – which is why we offer Orange Care. However, we do ask that you take good care of your phone and follow just a few basic steps to help protect your phone:
■Don’t leave your phone unattended in a public place.
■Don’t leave your phone in a vehicle. If this can’t be avoided, please make sure it’s locked in the boot or locked in the glove compartment.
■Never loan your phone to someone else.
How to claim:
■Report the loss, theft or damage to Orange as soon as possible.
■Loss, theft or malicious damage claims must be reported to the police immediately (or as soon as possible within 24 hours of discovery).
■To make a claim or to have your phone barred to prevent unauthorised use simply call Business Customer Services on 07973 100 158.
■To speed up your claim make a note of the key facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to recover your phone and any other relevant details. You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.
■Remember, if your phone is stolen or maliciously damaged we need a crime reference number or a lost property number if it is lost.
■Once your claim is agreed, Orange will despatch your replacement phone. Please see section 13.1 in the Orange Care terms and conditions for more information.
manufacturer’s warranty
If you do not have Orange Care you still receive a
ensure that only authorised people can use your phone
If your phone’s SIM Card PIN is activated a
To activate your SIM Card PIN:
1Press Menu and scroll to Setup. Press
Select. Scroll to Security and press
Select.
2Codes is highlighted. Press Select.
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