13 - reference
3.2Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, theft or damage.
In respect of claims arising outside the United Kingdom please refer to Clause 6.14. To make a claim you must provide the following:
3.2.1the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost;
3.2.2full details of how the loss, theft or damage occurred; and
3.2.3any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage.
3.3Orange will arrange repair or replacement on behalf of the insurers.
3.4Lost, stolen or damaged antennas will be repaired/replaced, where appropriate, free of charge once only.
3.5You or any authorised user of the phone must at all times act with due care in looking after the phone and take
all reasonable precautions to safeguard it against loss, theft or damage. An authorised user is the Orange registered customer, other users officially notified to Orange by the customer and authorised by Orange, the registered Customer’s spouse/partner, members of his/her immediate family all of whom would normally reside at the registered customer’s address and employees of the registered customer who use the phone with permission of the customer. For the purposes of this insurance ‘registered’ means you must provide an IMEI and SIM number for each phone you own.
4Exclusions
4.1A replacement or repair will not be provided under the terms of the insurance where the loss or damage is caused by or consists of:
4.1.1normal wear and tear or deterioration, depreciation, rusting or oxidisation, atmospheric or
climatic conditions or other gradually operating cause;
4.1.2confiscation or detention;
4.1.3improper maintenance, repair or modification;
4.1.4defective materials or workmanship covered by the manufacturer’s warranty;
4.1.5breakdown of or interruption to the network service;
4.1.6loss of use or consequential loss of any kind;
4.1.7cosmetic damage which does not impair the normal functions of the phone;
4.1.8loss of or theft of items left unattended in a public place;
4.1.9theft of items from an unattended vehicle unless the item was in a locked boot or locked glove compartment and the vehicle itself was securely locked;
4.1.10any wilful act, neglect or failure to take reasonable care by you or any authorised user or any wilful act or neglect carried out at the direction or instigation of you or
any authorised user;
4.1.11disregard of manufacturer’s and/or operating instructions;
4.1.12damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;
4.1.13war and hostilities;
4.1.14loss, destruction or damage in Northern Ireland due to civil commotion unlawful or wanton act committed maliciously in connection with any unlawful association;
4.1.15radioactive contamination;
4.1.16loss or theft of a phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit.
4.2A replacement or repair will not be provided if:
4.2.1Orange has reason to believe you have made a fraudulent claim;
4.2.2you do not make reasonable efforts to recover any lost or stolen items;
13.13 | 13.14 |