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allowing access to your Orange account
It can sometimes be useful for someone else to have access to your account, for example if you have more than one Orange phone in your name. As an account holder you can choose to allow information only access and access which will allow changes to be made. For further information on how to set this up please call Business Customer Services on 158.
Orange explain Services and Charges
For details of the range of Orange Services and Charges please contact your Orange account holder or call Business Customer Services on 07973 100 158 and request Orange Explain Services and Charges. Alternatively, visit the Orange website at www.orange.co.uk/business
Orange Care terms and conditions
1 Interpretation
1.1In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7, together Insurance and Warranty are referred to as Orange Care.
1.2Orange Care is subject at all times to the provisions of these terms and conditions and does not apply and cannot be purchased in relation to any second line activated on your Orange phone. (Orange Care only applies to approved and Orange branded phones).
1.3To check whether your chosen service plan includes Orange Care or requires Orange Care to be purchased as an optional extra please call 158 from your Orange phone or 07973 100 158 from any other phone.
2 Insurance terms
2.1Orange Personal Communications Services Limited (Orange) is monitored by HSBC Insurance Brokers Limited which is a member of the General Insurance Standards Council.
2.2Orange is authorised by the insurer to collect premiums, to accept or decline claims, to arrange repairs and issue replacement phones on behalf of the insurer. For the purposes of this insurance, ‘phone’ means handset, standard battery, SIM Card and charger, originally supplied as part of the standard package.
2.3The insurance is arranged with an authorised insurer whose details are available upon request to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.
2.4The following paragraphs describe the conditions and cover provided under the terms of this insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on
behalf of Orange. This insurance is subject to the terms and conditions of the master policy, a copy of which can be obtained from HSBC Insurance Brokers Limited. Requests should be made in writing, stating your Orange phone number.
3Cover for lost, stolen and damaged phones
Your phone is insured worldwide subject to the terms of the insurance policy (see clause 6.14). If your phone (or parts thereof) is lost, stolen or damaged you will be entitled to a replacement or repair free of charge provided you have complied in all respects with the terms and conditions of the policy and in particular:
3.1Loss, theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence. In respect of claims arising outside the United Kingdom please refer to Clause 6.14.
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