Siemens M55 manual Was first registered on the Orange network, Claims, Complaints

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13 - reference

was first registered on the Orange network.

11.4In the event that you wish to switch from a pay as you go service plan for which Orange Care has been purchased to a pay monthly service plan which requires Orange Care to be purchased as an optional extra, Orange Care will automatically cease. Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period, unless you have already made a claim on the policy in which event no refund will be due.

11.5In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period under clause 8.1 calculated from the day your phone was first registered on the Orange network.

11.6In the event you switch from a pay monthly Service Plan inclusive of

Orange Care to a pay as you go service plan Orange Care will automatically cease.

11.7In the event that you wish to switch from a pay monthly service plan for which Orange Care has been purchased as an optional extra, Orange Care will automatically cease but in such event you will not be entitled to any refund of premiums paid.

12 Claims

12.1To make a claim under this insurance you should call 158 from your Orange phone or 07973 100 158 from any other phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG. Your claim will be handled fairly and promptly.

12.2In certain circumstances, particularly where there is a dispute over your claim Orange may refer the matter to independent Chartered Loss Adjusters for investigation and review.

13 Complaints

13.1If you have any queries or complaints regarding this insurance you should in the first instance address this to Orange. Business customers can call 158 from their Orange phone or

07973 100 158 from any other phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG.

13.2If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.

13.3If you remain dissatisfied, HSBC Insurance Brokers, as a member of the General Insurance Standards Council, is also a member of a registered independent dispute resolution scheme. They will advise you how you can contact this scheme.

13.4In so far as general insurance products are concerned, Orange is monitored by HSBC Insurance Brokers Limited who are members of the General Insurance Standards Council.

13.21

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Contents Guide Welcome Insert your SIM Card Insert and charge your battery Insert the batteryAcknowledging and deleting your SIM update SIM updateUpgrade registration With the M55 you can Inside Your callsIntroduction to Your phone SecureAnswer a call Switch your phone on Make your selection Soft keysPower key Charger and headphone socket Loudspeaker Dynamic lightsSetup Explore the menusCalls2 Symbols on your displayWhere do I go for help? Silence your ring tone Listen to calls at the right volumeMake a call Avoid accidental callsRedialling a number Take calls handsfree using your speakerphoneChoose to answer a call or not Call back a missed numberAutomatically reactivate the held call Mute your callTake two different calls at the same time Manage your Contacts Orange Directory Enquiries Which phonebook should I save my numbers in?Copy to SIM Birthday Bitmap Business cardCopy contact details between memories Manage your phonebook contacts by sorting them into groupsCall your contacts quickly without entering your phonebook Decide how to Manage your calls Create and send your virtual business cardAnswer Phone Call Return What happens when you get an Answer Phone message?Listening to your Answer Phone messages Personalising your Answer Phone greetingSet up an Answer Phone Press 1 to save your Answer Phone PINMessaging5 How do I know which symbols are available on which keys? T9 input Activate or deactivate predictive textTo insert a text module into a message Save time when sending a text message using text modulesSend the same text message to a group of people To send a message to a groupReading a text message When you receive a text message,What are my Orange Internet POP3 email Settings? Send and receive emailsPress Options again and select Change sett Press OK when you are finishedExplore a new world of messages with Photo Messaging Account that you have just edited and press ActivateMessaging Orange Multi Media Services Orange WAP services brings you information on the move Setting your connectionTo end your WAP session press and hold Choose from a list of options while you are browsingOrange homepage will open up automatically What are my GSM WAP settings? No more Cancels the All future optionWhat are my Gprs WAP settings? Bookmark your favourite sitesTo cancel an alert dial 277 and follow the prompts Keep working on MoveChoose Serial and click OK Synchronise information on your phone and PCOrange Answer Fax Orange Assistant Orange Fax and DataAccessories Host a conference callPersonalise your Phone Change the way your phone behaves instantly Control your phone using voice commandsCommand To change your profile Press Menu and scroll to ProfilesBe alerted to a call in the most appropriate way Comp. melodyPersonalise your phone menu for ease of use Change your phone’s appearance to suit youManage your time Calls and files Remind yourself using the built-in alarm Set the time and dateSend via SMS Insert from Insert a number from a phonebook or GroupKeep track of figures using your Calculator Keep things in order with the FilesystemEnsure your phone 10 is secure Recent call listsEnsure that only authorised people can use your phone Manufacturer’s warrantyOrange Care What if I enter the wrong PIN? Control the numbers that can be called from your phoneYou will see Babysitter Off in the display. Press Change What are the security codes for?Set your phone to only accept your SIM Card Games Applications International 12 services Download useful business tools and gamesOrange International services Check list before you travelMore information Using your Answer Phone abroadUsing Gprs abroad Reference13 Using your Orange phone in a vehicle SafetyNetwork services Car kit installationDo not connect incompatible products Pacemakers Emergency callsOperating environment Other medical equipment Aircraft safetyGeneral safety information Explosive materialsPhone and battery care Mobile phonesSAR value for your Siemens M55 is 0.64w/kg Radio waves and your phonePaperwork Day phone returnInsurance terms Allowing access to your Orange accountOrange explain Services and Charges Cover for lost, stolen and damaged phonesRadioactive contamination Replacement or repair will not be provided ifWar and hostilities Premium Payment GeneralBeyond our control this may not always be possible Not be entitled to a refund of any premiums paid Term and Payments pay as you go service planSwitching between service plans Complaints Was first registered on the Orange networkClaims Period of 12 months commencing on the date of Registration These include any reasonable administration chargesPay monthly Terms and conditions Suspension of Orange Additional Services Monitoring the Services you useRoaming Services outside the UK You fail to pay any of your bills from Orange on timePenalties for overdue payments Your responsibilities When your payments are dueTermination of your Contract by Orange Payment methods13.31 13.32 What to do if your SIM Card is lost, stolen or damaged 13.35 13.36 General Changes to your Contract Maximum liability of OrangeYour maximum liability Disclosure of information to third partiesOrange company details Index14Declaration of conformity See Orange Information menu IndexSee Orange Answer Phone See Orange Directory EnquiriesSee Orange Text Media WAPPage 158† Orange servicesContact Orange 100†
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