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4.2.3the phone is not registered and connected to the Orange network in your name;
4.2.4at the time of loss, theft or damage the phone was not being used or in the possession of you or an authorised user.
5 Premium Payment
Insurance cover will cease if any premium is not paid on the due date. Your phone will not be replaced or repaired if any sum is due by you to Orange.
6 General
6.1It is a condition of this policy that the replacement of any phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.
6.2Replacement phones may be supplied from refurbished stock that have been tested and are fully functional.
6.3In the event of a claim you are only entitled to repair or replacement (at the option of Orange) of your phone. There is no entitlement to any monetary settlement under the terms of the Orange Care insurance policy.
6.4The insurance period will be unaffected by the replacement of your phone and will continue to apply from the date the insurance first came into force.
6.5Should you find a phone that you have reported lost or stolen before you have received a replacement, you must report this to Orange immediately so
that the delivery of the replacement can be cancelled. If you fail to do so we reserve the right to impose a charge for any attempt to deliver the replacement.
6.6When a replacement phone has been supplied due to accidental or malicious damage the original phone must be returned to Orange.
6.7When a replacement phone has been supplied because of loss or theft, if the original phone is subsequently recovered it must be returned to Orange as it is the property of the insurer.
6.8If there is reason to believe that you have not taken reasonable care of your phone any claim may be referred to chartered loss adjusters in order to carry out a special investigation into the circumstances of the claim. No free replacement or repair will be provided unless and until the adjusters confirm your claim.
6.9If Orange believes that you have persistently failed to take reasonable care of your phone your cover may be cancelled.
6.10Orange may at its option require you to return your phone for examination before a replacement is supplied.
6.11If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled.
6.12You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.
6.13A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms of the insurance policy and of Orange Care.
6.14If your phone is lost or stolen or maliciously damaged whilst you are abroad you must report the loss or theft to the relevant local authority and to Orange as soon as possible but in any event as soon as reasonably practicable after you discover loss, theft or malicious damage. A replacement phone will not be sent to you until you return to the United Kingdom.
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