Avaya 5610, 4610 manual Management and Troubleshooting, Testing Your Phone

Page 45

Management and Troubleshooting

Overview

This section provides helpful information for:

∙Testing your phone to be sure it is operating correctly.

∙Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

∙Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

∙Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

The test function enables you to verify that your phone’s lights and display are operating properly.

To test the phone's lights and display:

1.With the phone idle (on-hook), press and release Mute, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).

The display should”indicate the self-test has started. If the test is successful,“ the message “Self” test Passed #=end displays; if the test is not successful, the message Self test Failed #=end displays instead.

2.To return to the phone screen, press #.

If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your system administrator for assistance or additional troubleshooting information.

4610 and 5610 User Guide

Page 41

IP Office 3.2

[15-601080] Issue [3] (5 June 2006)

Page 44 Page 46
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Contents IP Office Documentation information Avaya Support Table Of Contents Management and Troubleshooting Telephone Display, Call Appearance and Feature ButtonsAbout this Guide OverviewMute and LED Indicator Volume ControlsHeadset and LED Indicator Speaker and LED Indicator∙ a Bridged Appearance Call Appearance Keys∙ a Line Appearance ∙ Call Coverage AppearanceCall Appearance Key Icons ∙ Function Active 5610 User Guide IP Office Issue 3 5 June∙ Incoming Call ∙ ConnectedDisplay System Features Answering a Call Basic Call Handling FeaturesTo answer an incoming call Or ∙Clearing a Call Making a CallTo manually make a call To automatically make a callTo clear a headset call Headset WorkingSpeed Dial SpeakerphoneTo change from the speakerphone to the handset To change from the handset to the speakerphoneMute RedialTo redial the last number that you dialed To prevent the other person on the line from hearing youHold To put an existing call on holdTo return to the held call Transfer To transfer the current call to another extensionTo transfer a held call to another extension Conference To add another party to a callTo add a held calls to an active call Overview of Speed Dials Using Speed DialsDialling a Speed Dial Number To dial a speed dial numberEditing a Speed Dial Adding a Speed Dial from the Call LogDeleting a Speed Dial To edit a speed dialAdding a New Speed Dial To add a new speed dialBackspace 5610 User Guide IP Office Issue 3 5 June Overview of the Call Log Using the Call LogDisplaying an Individual Log Entry Accessing the Call LogsMaking a Call from an Individual Log entry Turning a Log Entry into a Speed DialDeleting an Individual Log Entry Exiting the Call Logs Deleting All Entries from a LogTo delete all entries from a log Press DeleteAllChanging Options Personal RingingTo select a personal ring Press Options ∙ IP Address Settings Viewing IP Settings∙ Quality of Service QoS Information ∙ Phone InterfaceDisplay Contrast To adjust the contrast level Press OptionsLogging Off To log your phone off Press OptionsChanging Feature Key Labels Displaying Language Selection Phone Screen on AnswerTo change the language Press Options Display Call Timers Phone Screen on CallingMessage Display Rate Visual Alerting Function Keys Overview of the Function KeysProgramming your own functions Name Description Toggles Data Function Key ProgrammingPark Yes User Group Number Dial Flash Hook Flash Shorthand Programming Mode Admin PagesAdmin1 Longhand Programming Press Admin or AdminIntroduction System FeaturesMaking Calls To make internal callsAnswering Calls Default ring cadences areCall Waiting To answer calls at your own extensionDiverting Calls Call ForwardingThe∙following options are available for call forwarding To divert calls at another extensionDo Not Disturb VoicemailThe∙following options are available for voicemail Default Feature Codes Page Management and Troubleshooting Testing Your PhoneTo test the phones lights and display Troubleshooting Chart 13, 14 IndexAL7 1LZ
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4610, 5610 specifications

The Avaya 5610 and 4610 are part of Avaya's family of IP telephones designed to cater to the needs of businesses looking for reliable communication solutions. These phones are particularly well-suited for office environments, providing a blend of user-friendly features, efficient technology, and robust characteristics that enhance productivity and communication.

The Avaya 5610 is aimed at users who require advanced features for enhanced communication. It boasts a sleek design with a large backlit display, making it easier for users to navigate through menus and access various functions. One of its standout features is the support for wideband audio, which significantly improves voice clarity during calls, providing a more natural conversation experience. Furthermore, the 5610 supports multiple line appearances, allowing users to manage several calls efficiently.

The 4610, on the other hand, offers a more basic, yet highly effective, communication tool for users who do not need extensive functionality. It still includes essential features such as a display for call information, programmable buttons for quick access to frequently dialed numbers, and a comfortable handset designed for lengthy conversations. The 4610 is also designed for ease of use, which makes it ideal for businesses that require reliable yet straightforward phone systems.

Both models are powered by Avaya's IP telephony technology, enabling businesses to leverage their existing network infrastructure for enhanced communication capabilities. They support Power over Ethernet (PoE), allowing the phones to receive power through the Ethernet cable, simplifying installation and reducing clutter.

Additionally, both the 5610 and 4610 are compatible with Avaya's Communication Manager, which provides advanced call handling and management capabilities, promoting efficient communication within organizations. They also support a variety of codecs for voice transmission, ensuring high-quality audio across different network conditions.

In terms of characteristics, the Avaya 5610 and 4610 are built for durability and longevity, featuring robust materials that withstand the rigors of daily use. Their intuitive interfaces and programmable options make them suitable for a diverse range of users, from executives to support staff.

Overall, the Avaya 5610 and 4610 IP phones stand out as reliable, feature-rich communication devices that meet the needs of modern businesses, enhancing collaboration and operational efficiency. Whether you opt for the advanced features of the 5610 or the straightforward usability of the 4610, both phones promise a substantial upgrade to any organization's communication framework.
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