Troubleshooting Chart

4610 and 5610 User Guide

∙Phone does not activate when connected for the first time:

Unless your system administrator has already initialized your phone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your phone immediately begins downloading its operational software, IP address, and any special features programmed by your system administrator from the server to which it is connected. Report any delay of more than 10 minutes to your system administrator.

∙Phone does not activate after a power interruption:

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems, or other power interruption causes.

∙Display shows an error/informational message:

Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your system administrator for resolution.

∙Speakerphone does not operate:

Ask your system administrator if your Speakerphone has been disabled.

∙Characters do not appear on the display screen:

See " Phone does not activate when connected for the first time" above. Check all lines into the phone to be sure it is properly connected. Check the power source to be sure your telephone is

receiving power. Perform the following Test procedure: with the telephone idle (on-hook), press

and release Mute, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your

phone may need to be replaced. If the above suggested solutions’ do not resolve the problem, reset or power cycle the phone with your system administrator s assistance.

∙No dial tone:

Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. Contact your system administrator if the problem persists.

∙Phone does not ring:

Set your ringer volume to a higher level using and . From another phone, place a call to your extension to test the above suggested solution.

∙All other IP problems:

Contact your system administrator.

SPEED DIAL APPLICATION:

∙You cannot dial out using any Speed Dial entries:

Dial button. Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

∙You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

CALL LOG APPLICATION:

∙You cannot dial out after selecting a call log entry:

Check that all call appearances incoming/outgoing lines are not already in use. If all lines are in use, wait until a line is available to make your call.

∙You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

∙Dialling from this application does not go through:

Your administrator must administer settings for the Enhanced dialling feature beyond the defaults.

4610 and 5610 User Guide	Page 42
IP Office 3.2	[15-601080] Issue [3] (5 June 2006)

4610, 5610 specifications

The Avaya 5610 and 4610 are part of Avaya's family of IP telephones designed to cater to the needs of businesses looking for reliable communication solutions. These phones are particularly well-suited for office environments, providing a blend of user-friendly features, efficient technology, and robust characteristics that enhance productivity and communication.

The Avaya 5610 is aimed at users who require advanced features for enhanced communication. It boasts a sleek design with a large backlit display, making it easier for users to navigate through menus and access various functions. One of its standout features is the support for wideband audio, which significantly improves voice clarity during calls, providing a more natural conversation experience. Furthermore, the 5610 supports multiple line appearances, allowing users to manage several calls efficiently.

The 4610, on the other hand, offers a more basic, yet highly effective, communication tool for users who do not need extensive functionality. It still includes essential features such as a display for call information, programmable buttons for quick access to frequently dialed numbers, and a comfortable handset designed for lengthy conversations. The 4610 is also designed for ease of use, which makes it ideal for businesses that require reliable yet straightforward phone systems.

Both models are powered by Avaya's IP telephony technology, enabling businesses to leverage their existing network infrastructure for enhanced communication capabilities. They support Power over Ethernet (PoE), allowing the phones to receive power through the Ethernet cable, simplifying installation and reducing clutter.

Additionally, both the 5610 and 4610 are compatible with Avaya's Communication Manager, which provides advanced call handling and management capabilities, promoting efficient communication within organizations. They also support a variety of codecs for voice transmission, ensuring high-quality audio across different network conditions.

In terms of characteristics, the Avaya 5610 and 4610 are built for durability and longevity, featuring robust materials that withstand the rigors of daily use. Their intuitive interfaces and programmable options make them suitable for a diverse range of users, from executives to support staff.

Overall, the Avaya 5610 and 4610 IP phones stand out as reliable, feature-rich communication devices that meet the needs of modern businesses, enhancing collaboration and operational efficiency. Whether you opt for the advanced features of the 5610 or the straightforward usability of the 4610, both phones promise a substantial upgrade to any organization's communication framework.