Troubleshooting

First try the solutions suggested here or visit our website at www.maytag.com/help

for assistance and to possibly avoid a service call.

If you experience

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly. Jam nuts must be
	tight against the bottom of the cabinet.

Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.

	See “Level the Washer” in Installation Instructions.

Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.

	Wash smaller loads to reduce imbalance.

	Use Bulky cycle for oversized, non-absorbent items such as
	comforters or poly-filled jackets.

	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
noises	system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.

Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming sound
		with periodic gurgling or surging as final amounts of water are
		removed during the spin/drain cycles.

Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.

Fill hoses not attached tightly.	Tighten fill-hose connection.

Fill hose washers	Are all four fill hose flat washers properly seated?

Drain hose connection	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.

Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe,
	water pipes, and faucets.)

Washer not loaded properly.	Unbalanced loading can cause basket to be out of alignment
	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Not enough water	Load not completely covered	This is normal operation for an HE low-water washer. The load will
in washer	in water.	not be completely underwater. The washer senses load sizes and
		adds correct amount of water for optimal cleaning. See “What’s
		New under the Lid.”
		IMPORTANT: Do not add more water to washer. The added water
		lifts the load off the washplate, resulting in less cleaning.
Washer won’t run	Check for proper water supply.	Both hoses must be attached and have water flowing to
or fill, washer stops		inlet valve.
working
working		Both Hot and Cold water faucets must be turned on.
		Both Hot and Cold water faucets must be turned on.

		Check that inlet valve screens have not become clogged.

		Check for any kinks in inlet hoses, which can restrict water flow.