TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Check the following for proper installation or see “Using Your Washer” section.
Feet may not be in contact with the | Front and rear feet must be in firm contact with floor, and |
floor and locked. | washer must be level to operate properly. Jam nuts must be |
| tight against the bottom of the cabinet. |
|
|
Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" |
| (19 mm) piece of plywood under your washer will reduce sound. |
|
|
| See “Level the Washer” in Installation Instructions. |
|
|
Load could be unbalanced. | Load dry items in loose heaps evenly around basket wall. |
| Adding wet items to washer or adding more water to basket |
| could unbalance washer. |
|
|
| Wash smaller loads to reduce imbalance. |
|
|
| Use Bulky cycle for oversized, |
| comforters or |
|
|
| See “Cycle Guide” and “Using Your Washer” in this Use and |
| Care Guide. |
|
|
Noises
| Clicking or metallic | Objects caught in washer drain | Empty pockets before washing. Loose items such as coins |
| noises | system. | could fall between basket and tub or may block pump. |
|
|
| It may be necessary to call for service to remove items. |
|
|
| It is normal to hear metal items on clothing such as metal snaps, |
|
|
| buckles, or zippers touch against the stainless steel basket. |
|
|
|
|
| Gurgling or humming | Washer may be draining water. | It is normal to hear the pump making a continuous humming sound |
|
|
| with periodic gurgling or surging as final amounts of water are |
|
|
| removed during the spin/drain cycles. |
|
|
|
|
| Water Leaks |
|
|
|
|
|
|
Check the following for proper installation:
Washer not level. | Water may splash off basket if washer is not level. |
|
|
Fill hoses not attached tightly. | Tighten |
|
|
Fill hose washers | Are all four fill hose flat washers properly seated? |
|
|
Drain hose connection | Pull drain hose from washer cabinet and properly secure it to |
| drainpipe or laundry tub. |
|
|
Check household plumbing for leaks | Water can back up out of a clogged sink or drainpipe. Check |
or clogged sink or drain. | all household plumbing for leaks (laundry tubs, drain pipe, |
| water pipes, and faucets.) |
|
|
Washer not loaded properly. | Unbalanced loading can cause basket to be out of alignment |
| and cause water to splash off tub. See “Using Your Washer” |
| for loading instructions. |
Washer not performing as expected
Not enough water | Load not completely covered | This is normal operation for an HE |
in washer | in water. | not be completely underwater. The washer senses load sizes and |
|
| adds correct amount of water for optimal cleaning. See “What’s |
|
| New under the Lid.” |
|
| IMPORTANT: Do not add more water to washer. The added water |
|
| lifts the load off the washplate, resulting in less cleaning. |
Washer won’t run | Check for proper water supply. | Both hoses must be attached and have water flowing to |
or fill, washer stops |
| inlet valve. |
working |
|
|
| Both Hot and Cold water faucets must be turned on. | |
|
| |
|
|
|
|
| Check that inlet valve screens have not become clogged. |
|
|
|
|
| Check for any kinks in inlet hoses, which can restrict water flow. |
|
|
|
10