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| Troubleshooting | |
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Problem | Cause | Solution | |
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Meter does not | Meter valve is blocked with debris - | Flush the valve with mineral spirits at high pressure and | |
stop dispensing. | flow bars DO NOT show on the meter | flow. Warning: Do not exceed the maximum working | |
| display when the trigger IS NOT actu- | pressure of the meter (1500 psi - 103 bar). If flushing | |
| ated. | does not resolve the problem, the meter should be | |
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| replaced. | |
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| Trigger or trigger membrane switch is | Replace the trigger and trigger membrane using the | |
| damaged - flow bars DO show on the | Trigger Repair Kit (246439 N. A., 249883 Australia). See | |
| meter display when the trigger IS | page 33. Do not use clamps or wire ties to hold trigger | |
| NOT actuated. | during dispense, doing so voids the warranty. | |
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| Dynamic System Pressure (while dis- | Reduce system pressure. A lower ratio pump may be | |
| pensing) exceeds the recommended | required to reduce pressure and maintain sufficient flow. | |
| 600 psi (4.1 MPa, 41.4 bar). |
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| A hydraulic quick disconnect was | Do not use quick disconnects with Matrix product. Use | |
| used to connect the meter to the dis- | of quick disconnects voids the warranty. | |
| pense hose, allowing debris to block |
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| meter. |
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Displayed dis- | Meter is not programmed for the cor- | Verify meter programming. | |
pensed amount is | rect fluid type. |
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not accurate. |
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Meter gears are worn. | Meter requires calibration due to wear. See page 19. | ||
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Meter will not take | Battery has low charge or is dead. | Recharge battery. | |
work orders. |
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Battery inserted too soon. | Wait 30 seconds and reinstall fully charged battery. | ||
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| Meter may not be programmed. | Reprogram meter. | |
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| Battery may have been pulled during | Reprogram meter. | |
| programming. |
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| Two meters may be programmed as | Ensure each meter is programmed individually. | |
| the same meter. |
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| Meter work order list is full. | Normal operation. Meter will hold up to 5 work orders. | |
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Meter has intermit- | Meter is outside RF communication | Reposition transceiver or add a transceiver. | |
tent or no RF com- | range of transceiver. |
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munication. |
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Two meters may be programmed as | Ensure each meter is programmed individually. | ||
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| the same meter. |
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| PC or transceiver is off. | Turn PC on, open Matrix application, and check power | |
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| on transceiver. | |
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Meter will not pro- | Incorrect COM port selected for | Change to correct COM port at the PC in Matrix trans- | |
gram. | transceiver connection. | ceiver configuration screen. | |
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| Transceiver is not powered up. | Power up transceiver, wait 30 seconds or until red lights | |
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| go blank and green light remains on alone. | |
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| Transceiver dip switches are not set | See transceiver manual 309498 to set dip switches. | |
| for the communication cable being |
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| used. |
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| Matrix program is not in programming | Place PC in programming mode. See Programming the | |
| mode. | Meter, page 4. | |
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| The | Place PC in programming mode. See Programming the | |
| sion has expired. | Meter, page 4. | |
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| Network and transceiver settings on | Make appropriate settings. See Programming the Meter, | |
| the meter are not correctly set. | page 4. | |
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| Meter is outside RF communication | Reposition transceiver or add a transceiver. | |
| range of transceiver. |
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309497L | 17 |