Desa Outdoor Fireplace Troubleshooting Manual at www.desatech.com
Page 43

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

Frequent outage of main burner

1.

Pilot flame may be too low

1.

Clean and adjust pilot flame for

 

and pilot after complete ignition

 

to sense flame causing igni-

 

maximum flame across sensor

 

sequence.

2.

tion module to shut down

2.

rod.

 

 

Improper venting, exces-

Have vent system inspected, includ-

 

 

 

sive blockage, or high wind

 

ing the termination cap. Remove

 

 

 

conditions. Overdrafting of

 

any restriction or obstruction. Add

 

 

 

straight (no offset) vertical

 

restrictor plate model VR-58 in

 

 

 

vent systems over 15 feet in

 

straight vertical systems over 15

 

 

 

height.

 

feet (if not previously installed)

 

 

 

 

 

 

 

 

Fireplace produces a clicking/

1.

Metal expanding while heat-

1.

This is common with most fireplac-

 

ticking noise just after burner

 

ing or contracting while

 

es. If noise is excessive, contact

 

is lit or shut off

 

cooling

 

qualified service person

 

Slight smoke or odor during

1.

Residues from manufacturing

1.

Problem will stop after a few hours

 

initial operation

 

processes and logs curing

 

of operation

 

Gas odor even when control

1.

Gas leak. See Warning

1.

Locate and correct all leaks (see

 

knob is in OFF position

 

statement at top of

 

Checking Gas Connections, page

 

 

2.

page

2.

28)

 

 

 

Control valve defective

Replace gas conrol valve

 

 

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set that the flame

 

 

 

and burner

 

does not excessively impinge on

 

 

2.

Gas leak. See Warning

2.

log surfaces

 

 

Inspect the opening at the base of

 

 

 

statement at top of

 

the burner to see that it is NOT

 

 

 

page

 

packed with any type of material

 

 

 

 

 

 

 

 

Dark residue on logs or inside

1.

Improper log placement

1.

Properly locate logs (see Install-

 

of fireplace

 

 

 

ing Logs, Lava Rock, and Glowing

 

 

2.

Air holes at burner inlet

2.

Embers, page 30)

 

 

Clean out air holes at burner inlets,

 

 

3.

blocked

3.

Periodically repeat as needed

 

 

Burner flame holes blocked

Remove blockage or replace

 

 

4.

 

 

burner

 

 

Improper venting or exces- 4. Have the vent system inspected,

 

 

 

sive blockage

 

including the termination cap. Re-

 

 

5.

 

 

move any restrictions or blackage

 

 

Excessive amounts of em- 5. Clear excess embers from around

 

 

 

bers and pan material

 

the rear main ports. Use a mini-

 

 

 

 

 

mum of one layer of smaller ember

 

 

 

 

 

peices to acheive the best glowing

 

 

 

 

 

effect over the visible areas

116035-01E

www.desatech.com

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Contents VCD36TN, VCD36TNE Natural GAS ModelsVCD36RN, VCD36RNE PROPANE/LP GAS ModelS PROPANE/LP GAS ModelsTable of Contents Safety Information High traffic areas Product IdentificationLocation and space requirements Product FeaturesPre-Installation Preparation Local CodesClearances Packaging and RemovalMantel Clearances Framing and finishingSide Clearances for Combustible Materials Termination CAP AIR Supply Inlet GAS Meter Location of Termination CapInstallation Precautions Venting Installation InstructionsTwisting, bending, etc Installation PlanningLocation of the fireplace Feet. Use wall straps for this purposeInstalling Siding Standoff Combustible Exterior Wall Wall Firestop Installing Inner Wall FirestopHorizontal Termination Venting InstallationSnorkel 45 and 30 Offset with Wall Strap Installation for vertical terminationConnect a section of pipe and extend up through the hole Flat Ceiling InstallationTwist-lock the vent cap onto the last section of vent pipe Vertical Venting Vertical Termination Configurations for Rear VentHigh Wind Termination Vertical Termination Configurations for Top VentDesa 5/8 Pipe & Vent Kits Number Description Parts list for venting kits and componentsElectrical Supply Connection Fireplace InstallationInstalling optional blower accessories Model BK InstallationBlower Model BK Plug in blower power cordPlug in blower power cord to duplex outlet Model BKT InstallationWiring Diagrams Locate the two plastic mounting clips provided with the kit Installing Remote ReceiverAttach the terminal wires to the battery. see Figure Installing and Activating the Remote ReceiverInstallation Items Needed High Altitude installationInstalling Gas Piping to Fireplace Location Important Fireplaces when factory equipped for use at highPropane/LP Supply TankExternal Regulator Vent Pointing Down Connecting Fireplace to GAS SupplyClose equipment shutoff valve see Figure Pressure Testing Gas Supply Piping SystemChecking GAS Connections Test Pressures Equal To or Less Than Psig 3.5 kPaRemoving Top Louver Trim Panel Pressure Testing Fireplace Gas ConnectionsRemoving Lower Louver Access Panel Removing/Replacing Glass DoorRemoving Glass Door Installing LOGS, lava rock and glowing embersOpen the bag of ember materials Millivolt For your safety Read before lightingOperating Fireplace Lighting InstructionsRemote Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Optional Hand-HeldThermostat Series Model HRC200 Electronic ingnition For your safety Read before lighting Operating optional blower accessoryOperating optional GWMT1 Wall Mounted Thermostat Pilot Optional Wireless Remote OperationBurner Flame Pattern Pilot assemblyIf you pilot assembly does not meet these require- ments Inspecting BurnersGlass Door Cleaning MaintenancePilot and burners Venting system TroubleshootingObserved Problem Possible Cause Remedy LogsTurn on gas supply or open When ignitor button is pressedProblem could be caused by Burner orifice clogged Clean burner see Cleaning Is litOperation Processes and logs curing Hours of operation When burner is lit HI position when burner isOr shut off Service person Remote does not function Tery is power is lowStatement above Electronic Ignition Statement at top Gas leak. See WarningSpecifications Replacement PartsService Hints Technical ServiceThermostatically Controlled Blower KIT BKT AccessoriesPROPANE/NATURAL GAS Manual Blower KIT BKIllustrated Parts Breakdown Parts List Illustrated parts breakdown Washer, Flat 7/8 ID x 2 OD x 1/8 Thick Illustrated Parts Breakdown CD36TNEV Keep this Warranty Warranty InformationLimited Warranty DIRECT-VENT Fireplace

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