Troubleshooting
Condition/Problem | Things to Check | Solution |
No display/partial display/ | Check electrical (wall) | Make sure unit is plugged into a func- |
unit will not turn on | outlet | tioning wall outlet. |
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| Check connection at front | Connection should be secure and un- |
| of unit | damaged. Replace adapter or connec- |
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| tion at unit if either are damaged. |
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| Check data cable integrity | All wires in cable should be intact. If |
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| any are visibly crimped or cut, replace |
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| cable. |
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| Check data cable | Be sure cable is connected securely |
| connections/orientation | and oriented properly. Small latch on |
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| connector should line up and snap into |
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| place. |
| Check console display for | Check for visual sign that console dis- |
| damage | play is cracked or otherwise damaged. |
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| Replace Console if damaged. |
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| Console Display | If Console only has partial display and |
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| all connections are fine, replace the |
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| Console. |
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| If the above steps do not resolve the |
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| problem, contact Customer Care for |
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| further assistance. |
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Unit operates but Contact | HR cable connection at | Be sure cable is connected securely to |
HR not displayed | Console | Console. |
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| HR cable box connection | Be sure cables from handlebars and |
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| cable to Console are secure and un- |
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| damaged. |
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| Sensor grip | Be sure hands are centered on HR |
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| sensors. Hands must be kept still with |
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| relatively equal pressure applied to each |
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| side. |
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| Dry or calloused hands | Sensors may have difficulty with dried |
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| out or calloused hands. A conduc- |
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| tive electrode cream such as “Signa |
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| Crème” or |
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| better conduct. These are available on |
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| the web or at medical or some larger |
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| fitness stores. |
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