Mitel 5330 Using Other Features, Account Codes, Attendant Call Hold - Remote Retrieve, Phone

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Using Other Features

Mitel 5330/5340 IP Phones - User Guide

To program a feature key with a specific call forward option:

5330 Phone:

1.Press the key that you have programmed as Superkey.

2.Press No until "Personal Keys?" appears, and then press Yes.

3.Select the key on your phone that you want to program.

4.Press No until your desired forwarding option (FWD ALWAYS, BUSY, NO ANS, etc.) appears and then press Yes.

5.Press Superkey.

Using Other Features

Account Codes

5340 Phone:

1.Press the key that you have programmed as Superkey.

2.Press the More key until the Feature Key option appears.

3.Press Feature Key.

4.Select the key on your phone that you want to program.

5.Press Change.

6.Press More until your desired forwarding option appears and then select it.

An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator.

To use Account Codes:

1.Lift the handset.

2.Dial the Account Code digits.

3.Press #.

To enter an Account Code during a call:

1.Press the key that you have programmed as Account Code Verified.

2.Dial the Account Code digits.

3.Press the Save softkey.

ACD

If your phone is ACD-enabled, you can log in as an agent.

To log in as an ACD agent:

1.Lift the handset.

2.Dial the ACD Login/Logout feature access code.

3.Enter your Agent ID, using the key pad.

4.Press Enter. The display reads LOGGED IN.

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1.Lift the handset.

2.Dial the "Call Hold – Remote Retrieve" feature access code.

3.Dial the digits announced by the attendant.

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Contents MITEL SX-200 IP Communications Platform5330 IP and 5340 IP Phones User Guide Mitel 5330 IP and 5340 IP Phones - User Guide TRADEMARKSUSING YOUR PHONE APPLICATIONS TABLE OF CONTENTSTips For Your Comfort And Safety Using Your Default Phone Window And KeysUsing Other Features USING YOUR PHONE WITH CORDLESS MODULE & ACCESSORIESUsing Your Phone With The 5310 IP Conference Unit Using the Cordless HandsetMitel 5330/5340 IP Phones - User Guide Page The 5330 IP Phone ABOUT YOUR PHONEThe 5340 IP Phone FeatureElements of Your Phone Functionit means that … Ring/Message IndicatorsWhen indicator is … Adjust the viewing angle Tips For Your Comfort And SafetyDont cradle the handset Protect your hearing5330 and 5340 IP Phone Windows Using Your Default Phone Window And KeysGetting Started with Your Phone Message Waiting 5330 and 5340 IP Phone Default Window and KeysConference Unit Programming Features on Your KeysUsing the Settings Application USING YOUR PHONE APPLICATIONSUsing the Onscreen Keyboard to Enter Information Using the Dial Pad to Enter InformationCustomizing Your Phone Characters2. Press User Information 3. Press Edit Name Specify User InformationSpecify Language 2. Press Languages2. Press Brightness and Contrast Press Play Error ToneSpecify Audio Feedback Options 2. Press Audio Feedback3. Press Ring Adjust Adjust Ringer Volume and PitchPress Ring Adjust 5330 Phone2. Press Screen Saver Enable a Screen SaverDefault Label Programming Features On Your KeysFeatures available for programming on programmable keys Feature 2. Press Programmable Keys Program Feature Keys Using the Settings ApplicationEdit Key Labels 4. Press Edit LabelTo program Speed Call Using the Settings Key 1. Press Settings 3. Press Feature KeyProgram Superkey to a Key To program Speed Call6. Press Speed Call To Program Speed Call Using Superkey 5330 PhoneProgramming Applications on Your Keys Making And Answering Calls Using the People Application3. Press Edit Name 6. Press Edit NumberPhone Book Press Hang Up or CancelAnswer a call End a callAuto Answer Hold Call HandlingMute TransferConference Programming Call ForwardSwap Call ForwardingAttendant Call Hold - Remote Retrieve Using Other FeaturesAccount Codes Callback Auto Latch Microphone1. Press Call Me Back Call Forward - Remote I Am Here3. Press Call Logging Call Logging Call HistoryCall Pickup Call ParkDirect Paging Direct Paging - Handsfree Answerback EnabledCampon To answer the Direct Page Direct Paging - Handsfree Answerback DisabledPhone state before Page arrives Group Listen To answer the Direct Page indicated by single burst of toneDo Not Disturb Headset Operation Group Paging / Meet Me AnswerMessaging - Advisory Make Busy4. Press Turn Msg On 5340 Phone 3. Press Turn Msg OfMusic Messaging - Cancel Callback3. Press Msgs/Sent 4. Press Erase Msg 5. Press Superkey Night AnswerRecord a Call Override IntrudePaging Speed Call Reminder3. Press Reminder Access the Conference Controller Using Your Phone With The 5310 IP Conference UnitAdjust the conference unit volume Trunk FlashFigure 1. Cordless Module and Accessories on 5300 Series Phone Using your Phone with Cordless Module & AccessoriesFeature See Figure Figure 2. Rear view Elements of Your Cordless Module and AccessoriesHandset/Headset Combinations Pairing the Cordless Module and AccessoriesPairing a Cordless Accessory with the Cordless Module 1. Press Applications and then press Cordless Devices Cordless Module LED IndicatorsBlue LED Blinking LED is On and Off for equal amount of timeElements of the Cordless Handset Using the Cordless HandsetFigure 3. Cordless Handset on 5300 Series Phone Dialing - Auto Dial Enabled Dialing - Auto Dial DisabledHang up Alerting Tones and LEDsReplacing Batteries in Cordless Accessories Checking Battery Level of Cordless AccessoriesViewing Cordless Accessory Information Cordless Handset LEDsElements of the Cordless Headset Using the Cordless HeadsetHeadset Alerting Tones and LEDs LED Color Cordless Headset LEDsLow Battery Level Using the Cordless Devices ApplicationPress Applications and then press Cordless Devices Viewing Cordless Module Information2. Press Auto Dial Using a Cordless Device as a Remote Control
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5330 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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