Cisco Systems SPA508G, SPA514G, SPA512G, SPA504G, SPA509G manual Using Basic Call Management Functions

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Using Basic Call Management Functions

This chapter provides instructions on using your basic phone functions. It includes the following sections:

•Managing the Audio Source and Volume, page 28

•Answering or Placing a Call, page 30

•Putting a Call on Hold, page 31

•Resuming a Call, page 31

•Ending a Call, page 32

•Transferring Calls, page 32

•Redialing a Call, page 31

•Managing Missed Calls, page 34

•Forwarding Calls, page 35

•Setting Do Not Disturb, page 38

•Setting Call Waiting, page 39

•Picking Up a Call, page 40

•Parking a Call, page 41

•Placing a Three-Way Conference Call, page 42

•Using the Phone Directories, page 43

•Using the Call History Lists, page 45

•Setting or Changing a Phone Password, page 46

•Accessing Voicemail, page 47

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Contents User Guide Installing Your Phone Contents Getting StartedContents Using Basic Call Management Functions Using Advanced Phone Features ContentsAppendix a Where to Go From Here Using the Phone Web User InterfaceAbout This Document Getting StartedOrganization ChapterAppendix a Caring for Your Phone Overview of the Cisco Small Business IP PhonesNumbered objects in described in the following table Understanding Your Phone Lines and ButtonsGetting Started Softkey Buttons Button Function Using Keypad Shortcuts Changing the Cisco SPA500DS Attendant Console Display Using the Cisco Attendant ConsoleScroll to Att. Cons. Preferences and press select Installing Your Phone Phone Connections Before You BeginConnecting the Handset Reverse the Handset Retention Tab Installing the Desk Stand or Wall Mount OptionalConnecting the Power Connecting Your Phone to the Wired Network Connecting Your Phone to the NetworkConnecting Wired and Wireless Headsets Connecting a PC to Your PhoneVerifying Phone Startup Determining Your Current Firmware Version Updating Your Phone FirmwareDownload the Firmware from Cisco Get the Phone IP Address Cisco SPA501GTo get your IP address for the Cisco SPA501G phone Click Continue Update the Firmware on the PhoneUsing Basic Call Management Functions Managing the Audio Source and Volume Select Preferences Preferred Audio Device edit Sending Audio to the Speaker and HandsetChoosing Your Preferred Audio Device Select Preferences Send Audio to Speaker editAnswering or Placing a Call Answering a CallPlacing a Call Putting a Call on Hold Resuming a CallRedialing a Call Ending a Call Transferring CallsPerforming an Attended Transfer Transferring a Held Call to an Active Call Performing an Unattended Blind TransferSelect Preferences Choose Miss Call Shortcut and press edit Managing Missed CallsTurning the Missed Calls Shortcut On and Off Select Call History Select Missed CallsCall Forward All Star Code Forwarding CallsForwarding All Calls Call Forward All SoftkeyCall Forward Delay Star Code Forwarding Calls When Your Phone is BusyForwarding Calls Delay Without Answering the Phone Call Forward Busy by using SetupSetting the Call Forwarding Delay Interval Canceling Call Forwarding AllSetting Do Not Disturb Call Forward Deactivation by using Star CodesEnabling Do Not Disturb Disabling Do Not Disturb Setting Call WaitingCall Waiting by using the Star Code Call Waiting Deactivation by using the Star CodePicking Up a Call Parking a Call Three-way Conference Calling except the Cisco SPA501G Three-way Conference Calling by using a Cisco SPA501GPlacing a Three-Way Conference Call Select Call Park StatusConferencing a Held Call with an Active Call Using the Phone DirectoriesUsing Your Personal Directory Select Call History Using the Call History ListsUsing the Corporate Directory Select Corporate DirectorySelect Set Password Setting or Changing a Phone PasswordAccessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Blocking Caller IDBlocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed DialsSelect Preferences Choose Dial Preferences and press edit Creating Speed Dials on Unused Line Buttons Creating Numerical Speed DialsSelect Speed Dial Paging a Group of Phones Using the Paging FeatureUsing Speed Dials Paging Another PhoneMonitoring and Accessing Another Phone Configuring Auto AnswerChoose Auto Answer Page and press edit Changing the IP Phone Screen Contrast Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Customizing Your IP Phone ScreenSelect Screen Saver Mode Configuring the Phone Screen SaverScreen Saver Mode, choose Screen Saver Icon and press edit Turning on the Screen SaverChanging Your Ring Tone Using Ring TonesConfiguring Date and Time Setting Your Phone’s Date and TimeCode Definition Using Star CodesUnblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Making the Web Configuration Utility Viewable and Writable Configuration Web Access EnabledConfiguration Web Server Writable Saving the Configuration Profile Setting Voice System ParametersSetting Voice Phone Parameters Setting Voice User Parameters Preferred Audio DND SettingBlock ANC Dial AssistanceViewing Call History Lists =entrynamep=nnnnnnnnnn Using Your Personal DirectoryViewing Attendant Console Status Product Resources Where to Go From HereCisco Small Business List of Documents