Cisco Systems SPA509G, SPA514G, SPA512G Putting a Call on Hold, Resuming a Call, Redialing a Call

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Using Basic Call Management Functions	3
Using Basic Call Management Functions
Putting a Call on Hold

Redialing a Call

To redial the last number on a Cisco SPA501G, press the Redial button.

To redial another number from a history list on all phones except the

Cisco SPA501G:

STEP 1 Press the redial softkey and select the desired number from the Redial list. Or press the Setup button, select Call History, select the desired call history list, and highlight the desired number.

It might be necessary to modify the number to add a prefix or area code. Press edit and use the Softkey Buttons to modify a number. When you are finished, press ok.

STEP 2 Lift the handset or press dial to dial the selected number.

Putting a Call on Hold

To put an active call on hold, press Hold. A series of beeps (default) or (optional) music-on-hold plays for the caller to indicate that the call is on hold.

Resuming a Call

To resume the call that has been put on hold, press the flashing red line button for the call. (On the Cisco SPA502G or Cisco SPA512G, press the resume softkey if the default behavior is configured.)

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Contents User Guide Installing Your Phone Contents Getting StartedContents Using Basic Call Management Functions Using Advanced Phone Features ContentsAppendix a Where to Go From Here Using the Phone Web User InterfaceAbout This Document Getting StartedChapter OrganizationAppendix a Caring for Your Phone Overview of the Cisco Small Business IP PhonesNumbered objects in described in the following table Understanding Your Phone Lines and ButtonsGetting Started Softkey Buttons Button Function Using Keypad Shortcuts Changing the Cisco SPA500DS Attendant Console Display Using the Cisco Attendant ConsoleScroll to Att. Cons. Preferences and press select Installing Your Phone Phone Connections Before You BeginConnecting the Handset Reverse the Handset Retention Tab Installing the Desk Stand or Wall Mount OptionalConnecting the Power Connecting Your Phone to the Wired Network Connecting Your Phone to the NetworkConnecting Wired and Wireless Headsets Connecting a PC to Your PhoneVerifying Phone Startup Determining Your Current Firmware Version Updating Your Phone FirmwareCisco SPA501G Download the Firmware from Cisco Get the Phone IP AddressTo get your IP address for the Cisco SPA501G phone Click Continue Update the Firmware on the PhoneUsing Basic Call Management Functions Managing the Audio Source and Volume Select Preferences Preferred Audio Device edit Sending Audio to the Speaker and HandsetChoosing Your Preferred Audio Device Select Preferences Send Audio to Speaker editAnswering a Call Answering or Placing a CallPlacing a Call Resuming a Call Putting a Call on HoldRedialing a Call Transferring Calls Ending a CallPerforming an Attended Transfer Transferring a Held Call to an Active Call Performing an Unattended Blind TransferSelect Preferences Choose Miss Call Shortcut and press edit Managing Missed CallsTurning the Missed Calls Shortcut On and Off Select Call History Select Missed CallsCall Forward All Star Code Forwarding CallsForwarding All Calls Call Forward All SoftkeyCall Forward Delay Star Code Forwarding Calls When Your Phone is BusyForwarding Calls Delay Without Answering the Phone Call Forward Busy by using SetupSetting the Call Forwarding Delay Interval Canceling Call Forwarding AllCall Forward Deactivation by using Star Codes Setting Do Not DisturbEnabling Do Not Disturb Disabling Do Not Disturb Setting Call WaitingCall Waiting Deactivation by using the Star Code Call Waiting by using the Star CodePicking Up a Call Parking a Call Three-way Conference Calling except the Cisco SPA501G Three-way Conference Calling by using a Cisco SPA501GPlacing a Three-Way Conference Call Select Call Park StatusConferencing a Held Call with an Active Call Using the Phone DirectoriesUsing Your Personal Directory Select Call History Using the Call History ListsUsing the Corporate Directory Select Corporate DirectorySelect Set Password Setting or Changing a Phone PasswordAccessing Voicemail Using Advanced Phone Features Blocking Caller ID Configuring Privacy and SecurityBlocking Anonymous Calls Using Secure Call Creating Speed Dials Enabling and Using Dial AssistanceSelect Preferences Choose Dial Preferences and press edit Creating Numerical Speed Dials Creating Speed Dials on Unused Line ButtonsSelect Speed Dial Paging a Group of Phones Using the Paging FeatureUsing Speed Dials Paging Another PhoneConfiguring Auto Answer Monitoring and Accessing Another PhoneChoose Auto Answer Page and press edit Changing the IP Phone Screen Contrast Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Customizing Your IP Phone ScreenSelect Screen Saver Mode Configuring the Phone Screen SaverScreen Saver Mode, choose Screen Saver Icon and press edit Turning on the Screen SaverChanging Your Ring Tone Using Ring TonesConfiguring Date and Time Setting Your Phone’s Date and TimeCode Definition Using Star CodesUnblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Configuration Web Access Enabled Making the Web Configuration Utility Viewable and WritableConfiguration Web Server Writable Saving the Configuration Profile Setting Voice System ParametersSetting Voice Phone Parameters Setting Voice User Parameters Preferred Audio DND SettingBlock ANC Dial AssistanceViewing Call History Lists =entrynamep=nnnnnnnnnn Using Your Personal DirectoryViewing Attendant Console Status Product Resources Where to Go From HereCisco Small Business List of Documents