Cisco Systems SPA502G, SPA514G Ending a Call, Transferring Calls, Performing an Attended Transfer

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Using Basic Call Management Functions	3
Using Basic Call Management Functions
Ending a Call

Ending a Call

To end a call, do one of the following:

•If you are using the handset, hang up.

•If you are using the speakerphone, press Speaker.

•If you are using a headset, either press Headset (wired) or replace the handset (wireless).

Transferring Calls

You can perform types of transfers:

•Attended—Call the person to whom you are transferring the call and speak to them before transferring the call.

•Blind—Transfer the call without speaking to the other party to whom you are transferring the call.

Performing an Attended Transfer

To perform an attended transfer for all phones (except the Cisco SPA501G):

STEP 1 During an active call, press xfer. The call is placed on hold and a new line is opened to dial the number.

STEP 2 Either:

•Enter the number to which you want to transfer the call, then press dial or wait a few seconds.

•Press dir and either choose a number from the personal directory or (if configured) select the Corporate Directory, then press dial.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Contents User Guide Contents Getting Started Installing Your PhoneContents Using Basic Call Management Functions Contents Using Advanced Phone FeaturesUsing the Phone Web User Interface Appendix a Where to Go From HereGetting Started About This DocumentAppendix a OrganizationChapter Overview of the Cisco Small Business IP Phones Caring for Your PhoneUnderstanding Your Phone Lines and Buttons Numbered objects in described in the following tableGetting Started Softkey Buttons Button Function Using Keypad Shortcuts Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console DisplayScroll to Att. Cons. Preferences and press select Installing Your Phone Before You Begin Phone ConnectionsConnecting the Handset Installing the Desk Stand or Wall Mount Optional Reverse the Handset Retention TabConnecting the Power Connecting Your Phone to the Network Connecting Your Phone to the Wired NetworkConnecting a PC to Your Phone Connecting Wired and Wireless HeadsetsVerifying Phone Startup Updating Your Phone Firmware Determining Your Current Firmware VersionTo get your IP address for the Cisco SPA501G phone Download the Firmware from Cisco Get the Phone IP AddressCisco SPA501G Update the Firmware on the Phone Click ContinueUsing Basic Call Management Functions Managing the Audio Source and Volume Sending Audio to the Speaker and Handset Choosing Your Preferred Audio DeviceSelect Preferences Send Audio to Speaker edit Select Preferences Preferred Audio Device editPlacing a Call Answering or Placing a CallAnswering a Call Redialing a Call Putting a Call on HoldResuming a Call Performing an Attended Transfer Ending a CallTransferring Calls Performing an Unattended Blind Transfer Transferring a Held Call to an Active CallManaging Missed Calls Turning the Missed Calls Shortcut On and OffSelect Call History Select Missed Calls Select Preferences Choose Miss Call Shortcut and press editForwarding Calls Forwarding All CallsCall Forward All Softkey Call Forward All Star CodeForwarding Calls When Your Phone is Busy Forwarding Calls Delay Without Answering the PhoneCall Forward Busy by using Setup Call Forward Delay Star CodeCanceling Call Forwarding All Setting the Call Forwarding Delay IntervalEnabling Do Not Disturb Setting Do Not DisturbCall Forward Deactivation by using Star Codes Setting Call Waiting Disabling Do Not DisturbPicking Up a Call Call Waiting by using the Star CodeCall Waiting Deactivation by using the Star Code Parking a Call Three-way Conference Calling by using a Cisco SPA501G Placing a Three-Way Conference CallSelect Call Park Status Three-way Conference Calling except the Cisco SPA501GUsing the Phone Directories Conferencing a Held Call with an Active CallUsing Your Personal Directory Using the Call History Lists Using the Corporate DirectorySelect Corporate Directory Select Call HistorySetting or Changing a Phone Password Select Set PasswordAccessing Voicemail Using Advanced Phone Features Blocking Anonymous Calls Configuring Privacy and SecurityBlocking Caller ID Using Secure Call Select Preferences Choose Dial Preferences and press edit Enabling and Using Dial AssistanceCreating Speed Dials Select Speed Dial Creating Speed Dials on Unused Line ButtonsCreating Numerical Speed Dials Using the Paging Feature Using Speed DialsPaging Another Phone Paging a Group of PhonesChoose Auto Answer Page and press edit Monitoring and Accessing Another PhoneConfiguring Auto Answer Changing the Screen Backlight Settings Select Preferences Choose Back Light Timer and press editCustomizing Your IP Phone Screen Changing the IP Phone Screen ContrastConfiguring the Phone Screen Saver Select Screen Saver ModeTurning on the Screen Saver Screen Saver Mode, choose Screen Saver Icon and press editUsing Ring Tones Configuring Date and TimeSetting Your Phone’s Date and Time Changing Your Ring ToneUsing Star Codes Code DefinitionUnblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Configuration Web Server Writable Making the Web Configuration Utility Viewable and WritableConfiguration Web Access Enabled Setting Voice System Parameters Saving the Configuration ProfileSetting Voice Phone Parameters Setting Voice User Parameters DND Setting Block ANCDial Assistance Preferred AudioViewing Call History Lists Using Your Personal Directory =entrynamep=nnnnnnnnnnViewing Attendant Console Status Where to Go From Here Product ResourcesList of Documents Cisco Small Business