Cisco Systems Cisco IP Phone Manual: SPA502G, SPA504G Factory Reset, and Firmware Upgrade

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Using Advanced Phone Features	4
Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel

•Restart: Restarts your phone.

•Factory Reset: Resets your phone to the factory default settings.

!

CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change.

•Custom Reset: Resets your phone to the latest customization profiles.

•Language: Changes the language on your phone (subject to availability and configuration by your system administrator).

Rebooting Your Phone

This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone’s function.

To reboot your phone:

Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,

Cisco SPA512G, Cisco SPA514G:

STEP 1 Press the Setup button.

STEP 2 Scroll to Reboot and press select.

STEP 3 Press ok.

Cisco SPA501G:

STEP 1 Press the Setup button.

STEP 2 At the IVR menu, enter 732668, then press #.

STEP 3 Hang up to begin the reboot.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Contents User Guide Contents Getting Started Installing Your PhoneContents Using Basic Call Management Functions Contents Using Advanced Phone FeaturesUsing the Phone Web User Interface Appendix a Where to Go From HereGetting Started About This DocumentChapter OrganizationAppendix a Overview of the Cisco Small Business IP Phones Caring for Your PhoneUnderstanding Your Phone Lines and Buttons Numbered objects in described in the following tableGetting Started Softkey Buttons Button Function Using Keypad Shortcuts Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console DisplayScroll to Att. Cons. Preferences and press select Installing Your Phone Before You Begin Phone ConnectionsConnecting the Handset Installing the Desk Stand or Wall Mount Optional Reverse the Handset Retention TabConnecting the Power Connecting Your Phone to the Network Connecting Your Phone to the Wired NetworkConnecting a PC to Your Phone Connecting Wired and Wireless HeadsetsVerifying Phone Startup Updating Your Phone Firmware Determining Your Current Firmware VersionCisco SPA501G Download the Firmware from Cisco Get the Phone IP AddressTo get your IP address for the Cisco SPA501G phone Update the Firmware on the Phone Click ContinueUsing Basic Call Management Functions Managing the Audio Source and Volume Sending Audio to the Speaker and Handset Choosing Your Preferred Audio DeviceSelect Preferences Send Audio to Speaker edit Select Preferences Preferred Audio Device editAnswering a Call Answering or Placing a CallPlacing a Call Resuming a Call Putting a Call on HoldRedialing a Call Transferring Calls Ending a CallPerforming an Attended Transfer Performing an Unattended Blind Transfer Transferring a Held Call to an Active CallManaging Missed Calls Turning the Missed Calls Shortcut On and OffSelect Call History Select Missed Calls Select Preferences Choose Miss Call Shortcut and press editForwarding Calls Forwarding All CallsCall Forward All Softkey Call Forward All Star CodeForwarding Calls When Your Phone is Busy Forwarding Calls Delay Without Answering the PhoneCall Forward Busy by using Setup Call Forward Delay Star CodeCanceling Call Forwarding All Setting the Call Forwarding Delay IntervalCall Forward Deactivation by using Star Codes Setting Do Not DisturbEnabling Do Not Disturb Setting Call Waiting Disabling Do Not DisturbCall Waiting Deactivation by using the Star Code Call Waiting by using the Star CodePicking Up a Call Parking a Call Three-way Conference Calling by using a Cisco SPA501G Placing a Three-Way Conference CallSelect Call Park Status Three-way Conference Calling except the Cisco SPA501GUsing the Phone Directories Conferencing a Held Call with an Active CallUsing Your Personal Directory Using the Call History Lists Using the Corporate DirectorySelect Corporate Directory Select Call HistorySetting or Changing a Phone Password Select Set PasswordAccessing Voicemail Using Advanced Phone Features Blocking Caller ID Configuring Privacy and SecurityBlocking Anonymous Calls Using Secure Call Creating Speed Dials Enabling and Using Dial AssistanceSelect Preferences Choose Dial Preferences and press edit Creating Numerical Speed Dials Creating Speed Dials on Unused Line ButtonsSelect Speed Dial Using the Paging Feature Using Speed DialsPaging Another Phone Paging a Group of PhonesConfiguring Auto Answer Monitoring and Accessing Another PhoneChoose Auto Answer Page and press edit Changing the Screen Backlight Settings Select Preferences Choose Back Light Timer and press editCustomizing Your IP Phone Screen Changing the IP Phone Screen ContrastConfiguring the Phone Screen Saver Select Screen Saver ModeTurning on the Screen Saver Screen Saver Mode, choose Screen Saver Icon and press editUsing Ring Tones Configuring Date and TimeSetting Your Phone’s Date and Time Changing Your Ring ToneUsing Star Codes Code DefinitionUnblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Configuration Web Access Enabled Making the Web Configuration Utility Viewable and WritableConfiguration Web Server Writable Setting Voice System Parameters Saving the Configuration ProfileSetting Voice Phone Parameters Setting Voice User Parameters DND Setting Block ANCDial Assistance Preferred AudioViewing Call History Lists Using Your Personal Directory =entrynamep=nnnnnnnnnnViewing Attendant Console Status Where to Go From Here Product ResourcesList of Documents Cisco Small Business