Cisco Systems CP7970GRF manual Understanding Lines and Calls

Page 18

7

Settings button

Opens/closes the Settings menu. Use it to

Changing Phone Settings,

 

 

change touchscreen and ring settings.

page 50

 

 

 

 

8

Services button

Opens/closes the Services menu.

Using the User Options

 

 

 

Web Pages, page 59

 

 

 

 

9

Volume button

Controls the handset, headset, and

Using a Handset, Headset,

 

 

speakerphone volume (off-hook) and the

and Speakerphone, page 47

 

 

ringer volume (on-hook).

 

 

 

 

 

10

Speaker button

Toggles the speakerphone on or off. When

Using a Handset, Headset,

 

 

the speakerphone is on, the button is lit.

and Speakerphone, page 47

 

 

 

 

11

Mute button

Toggles the microphone on or off. When the

Using Mute, page 23

 

 

microphone is muted, the button is lit.

 

 

 

 

 

12

Headset button

Toggles the headset on or off. When the

Using a Handset, Headset,

 

 

headset is on, the button is lit.

and Speakerphone, page 47

 

 

 

 

13

Navigation button

Allows you to scroll through menus and

Using Call Logs, page 52

 

 

highlight items. When the phone is on-hook,

 

 

 

displays phone numbers from your Placed

 

 

 

Calls log.

 

 

 

 

 

14

Keypad

Allows you to dial phone numbers, enter

Basic Call Handling,

 

 

letters, and choose menu items.

page 17

 

 

 

 

15

Softkey buttons

Each activates a softkey option (displayed on

Understanding Touchscreen

 

 

your touchscreen).

Features, page 12

 

 

 

 

16

Handset light strip

Indicates an incoming call or new voice

Accessing Voice Messages,

 

 

message.

page 58

 

 

 

 

17

Touchscreen

Shows phone features.

Understanding Touchscreen

 

 

 

Features, page 12

 

 

 

 

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right side of your touchscreen. You have as many lines as you have directory numbers and phone line icons .

•Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset SupportAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareOL-15895-01 Description Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Touchscreen Features Understanding Feature Buttons and Menus,To choose a Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items Do thisUnderstanding Feature Buttons and Menus Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and IconUnderstanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeePlacing a Call-Additional Options Using Cisco WebDialerUsing BLF to Determine a CorporatePersonal Directory to logChoose Personal Address Book If you want to Then For more information, see Answering a CallIf you want to Answer orEnding a Call AnswerTip Using Hold and Resume Or EndCallUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberSettings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Making Conference Calls Using Do Not DisturbUsing Conference Features Press DND or Do Not DisturbUsing Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListYou cannot place an intercom call on hold Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use IconPrivacy Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging CBarge and BargeUsing Barge Features Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call,See Placing a Call-Additional Options, OL-15895-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using Wideband with your HeadsetChoose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages,User Preferences Viewing Angle Customizing the TouchscreenUser Preferences Brightness User Preferences Background ImagesMissed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press DeleteTips Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators,If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URL Click Delete SelectedChoose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Setting Up Phone Services on the Web Click Phone ServicesServices Feature buttonsProgrammable phone button Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and MaintainingViewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01
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