Cisco Systems CP7970GRF Switching an In-Progress Call to Another Phone, Viewing Multiple Calls

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Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

	If you want to...	Then...

	Switch an in-progress	1.	Press the Mobility softkey and select Send call to mobile.
	call on your desktop	2.	Answer the in-progress call on your mobile phone.
	phone to a mobile	2.	Answer the in-progress call on your mobile phone.
	phone to a mobile		The desktop phone line button turns red	and handset icons and
	phone		The desktop phone line button turns red	and handset icons and
	phone		the calling party number appear on the phone display. You cannot use

			same phone line for any other calls, but if your desk phone supports
			multiple lines, you can use another line to make or receive calls.

	Switch an in-progress	1.	Hang up the call on your mobile phone to disconnect the mobile
	call from a mobile		phone, but not the call.
	phone to your desktop	2.	Press Resume on your desk phone within 4 seconds and start talking
	phone	2.
	phone		on the desk phone.
			on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...	Then...
View calls on another	1.	Press	.
line	2.	Immediately press the line button		.


Switch to call overview	Press		for the highlighted line.
mode	The phone switches to call overview mode, displaying only one call per

	line. The displayed call is either the active call or the held call with the
	longest duration.

To return to standard viewing mode, press , then immediately press the line button.

24	OL-15895-01

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Safety and Performance Information Power OutageUsing External Devices Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Support An Overview of Your Phone Understanding Buttons and HardwareOL-15895-01 Description Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Touchscreen Features Understanding Feature Buttons and Menus,Cleaning and Maintaining the Touchscreen Choosing Touchscreen ItemsTo choose a Do thisUnderstanding Feature Buttons and Menus Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and IconUnderstanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeeUsing Cisco WebDialer Using BLF to Determine aPlacing a Call-Additional Options CorporateChoose Personal Address Book PersonalDirectory to log Answering a Call If you want toIf you want to Then For more information, see Answer orTip Ending a CallAnswer Using Hold and Resume Or EndCallUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberUser Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Using Do Not Disturb Using Conference FeaturesMaking Conference Calls Press DND or Do Not DisturbUsing Conference See Viewing or Removing Conference Participants,Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use IconUsing Barge to Add Yourself to a Shared-Line Call Sharing Call Information and BargingPrivacy CBarge and BargeUsing Barge Features Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you Then Using Cisco Extension Mobility Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Answering a Call,See Placing a Call-Additional Options, OL-15895-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Options Web Pages,Customizing the Touchscreen User Preferences BrightnessUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press DeleteTips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators,Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Device Click Service URL Click Delete SelectedChoose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolClick Speed Dials See Configuring Fast Dials on the Web,Choose User Options Device Setting Up Phone Services on the Web Click Phone ServicesProgrammable phone button ServicesFeature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and MaintainingIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01