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Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
| If you want to... | Then... |
| | |
| Transfer a call without | 1. From an active call, press Transfer. |
| talking to the transfer | 2. | Enter the target number. |
| recipient |
| 3. | Press Transfer again to complete the transfer or EndCall to cancel. |
| |
| | Note If your phone has on-hook transfer enabled, complete the transfer |
| | | by hanging up. |
| | | |
| Talk to the transfer | 1. | From an active call, press Transfer. |
| recipient before transferring | 2. | Enter the target number. |
| a call (consult transfer) |
| 3. | Wait for the transfer recipient to answer. |
| |
| | 4. | Press Transfer again to complete the transfer or EndCall to cancel. |
| | Note If your phone has on-hook transfer enabled, complete the transfer |
| | | by hanging up. |
| | |
| Transfer two current calls | 1. Scroll to highlight any call on the line. |
| to each other | 2. | Press Select. |
| (direct transfer) without |
| 3. | Repeat this process for the second call. |
| staying on the line (SCCP |
| | |
| phones only) | 4. | With one of the selected calls highlighted, press DirTrfr. (To |
| | | display DirTrfr you might need to press more.) |
| | | The two calls connect to each other and drop you from the call. |
| | Note If you want to stay on the line with the callers, use Join instead. |
| | |
| Redirect a call to a voice | Press iDivert. For more information, see Sending a Call to a Voice |
| message system | Message System, page 26. |
| | | |
Tips
•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.
•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 | 25 |
Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Viewing or Removing Conference Participants
Changing Phone Settings
Cisco One-Year Limited Hardware Warranty Terms Index
Using this Guide
Getting Started
If you want to Then
Power Outage
Safety and Performance Information
Using External Devices
Finding Additional Information
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
Adjusting the Footstand Optional
Registering with Taps
Headset Support
Audio Quality Subjective to the User
Understanding Buttons and Hardware
An Overview of Your Phone
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Description
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Understanding Feature Buttons and Menus,
Understanding Touchscreen Features
Choosing Touchscreen Items
Cleaning and Maintaining the Touchscreen
To choose a
Do this
Accessing the Help System on Your Phone
Understanding Feature Buttons and Menus
Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Understanding SIP vs. Sccp
Placing a Call-Basic Options
Basic Call Handling
For more information
If you want to Then See
Using BLF to Determine a
Using Cisco WebDialer
Placing a Call-Additional Options
Corporate
Personal
Directory to log
Choose Personal Address Book
If you want to
Answering a Call
If you want to Then For more information, see
Answer or
Ending a Call
Answer
Tip
Or EndCall
Using Hold and Resume
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
Settings on the Web,
Press CFwdALL or Forward All
User Options Web Pages,
Using Conference Features
Using Do Not Disturb
Making Conference Calls
Press DND or Do Not Disturb
See Viewing or Removing Conference Participants,
Using Conference
Using Join
Using cBarge
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
You cannot place an intercom call on hold
Advanced Call Handling
Web pages. See Accessing Your User Options Web Pages,
Speed Dialing
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using a Shared Line
Understanding Shared Lines
Remote-in-Use Icon
Sharing Call Information and Barging
Using Barge to Add Yourself to a Shared-Line Call
Privacy
CBarge and Barge
Press Private
Using Barge Features
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
If you Then
Access Lists for Mobile Connect,
Using Cisco Extension Mobility
See Switching an In-Progress Call to Another Phone,
See Answering a Call,
See Placing a Call-Additional Options,
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Using a Handset, Headset, and Speakerphone
Using a Handset
Using a Headset
Using a Speakerphone
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
Using AutoAnswer with a Headset or Speakerphone
Customizing Rings and Message Indicators
Changing Phone Settings
User Preferences Rings
Options Web Pages,
User Preferences Brightness
Customizing the Touchscreen
User Preferences Viewing Angle
User Preferences Background Images
Using Call Logs
Using Call Logs and Directories
Missed Calls, Placed Calls, or Received Calls
Press Delete
Tips
Using Corporate Directory on Your Phone
Directory Dialing
Corporate Directory exact name can vary
Using Personal Directory on Your Phone
Press Fast Dial
Personal Directory Personal Fast Dials
Customizing Rings and Message Indicators,
Accessing Voice Messages
Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using Personal Directory on the Web
Configuring Features and Services on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
Click Delete Selected
Choose User Options Device Click Service URL
Click Add New
Choose User Options Fast Dials
Using the Address Book Synchronization Tool
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Choose User Options Device
Click Speed Dials
Click Phone Services
Setting Up Phone Services on the Web
Services
Feature buttons
Programmable phone button
Controlling User Settings on the Web
Controlling Line Settings on the Web
Choose User Options User Settings
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Using Cisco WebDialer
Network Configuration Host Name
Understanding Additional Configuration Options
Using a Shared Line,
If you Then For more information
See Using BLF to Determine a Line
See Using AutoAnswer with a
See Using Cisco Extension
Advanced Call Handling
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
See Cleaning and Maintaining
Viewing Phone Administration Data
Using the Quality Reporting Tool
If you are asked to Then
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Cisco One-Year Limited Hardware Warranty Terms
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Index
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Extension Mobility
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PAB
Taps
WebDialer 72 whisper 11 wideband Headset
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