Cisco Systems CP7970GRF manual Picking Up a Redirected Call on Your Phone, Tips

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Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to...	Then...

Answer a call that is ringing on	1.	Press the PickUp softkey or button. (You might have to go
another extension within your call		off-hook to display the softkey.)
pickup group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Press the GPickUp softkey or the Group PickUp button.
another extension outside of your		(You might have to go off-hook to display the softkey.)
call pickup group	2.	Enter the group pickup number.
	2.	Enter the group pickup number.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Press the OPickUp softkey or the Other PickUp button.
another extension in your group or		(You might have to go off-hook to display the softkey.)
in an associated group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on a	1.	Press the GPickUp softkey or the Group PickUp button.
particular extension (line number)		(You might have to go off-hook to display the softkey.)
	2.	Enter the line number with the call that you want to pick
		up. For example, if the call that you want to pick up is
		ringing on line 12345, enter 12345.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Tips

•If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

•If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationPower Outage Using External DevicesCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Support Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-15895-01 Description Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsUnderstanding Feature Buttons and Menus, Understanding Touchscreen FeaturesDo this Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items To choose aAccessing the Help System on Your Phone Understanding Feature Buttons and MenusFeature Softkey Line Button Label and Icon Understanding Feature AvailabilityUnderstanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Using Cisco WebDialerUsing BLF to Determine a Placing a Call-Additional OptionsDirectory to log PersonalChoose Personal Address Book Answer or Answering a CallIf you want to If you want to Then For more information, seeAnswer Ending a CallTip Or EndCall Using Hold and ResumeSwitching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemPress CFwdALL or Forward All Settings on the Web,User Options Web Pages, Press DND or Do Not Disturb Using Do Not DisturbUsing Conference Features Making Conference CallsSee Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsYou cannot place an intercom call on hold Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Remote-in-Use Icon Using a Shared LineLogging Out of Hunt Groups Understanding Shared LinesCBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging PrivacyPress Private Using Barge FeaturesUsing BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then See Answering a Call, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Placing a Call-Additional Options, OL-15895-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using Wideband with your Headset Using a SpeakerphoneChoose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsUser Preferences Background Images Customizing the TouchscreenUser Preferences Brightness User Preferences Viewing AnglePress Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received CallsTips Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesOptions Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logClick Delete Selected Choose User Options Device Click Service URLClick Add New Choose User Options Fast DialsUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebChoose User Options Device See Configuring Fast Dials on the Web,Click Speed Dials Click Phone Services Setting Up Phone Services on the WebFeature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionSee Cleaning and Maintaining Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01