Oricom 9400, 9800 manual Troubleshooting

	Troubleshooting		43
Troubleshooting
Problem	Possible cause(s)	Solution(s)
Bad audio quality (crackles,echo,	1. Interference from nearby electrical appliance.	1. Try a different connection point, one that is away from other
etc.).	2. Base unit is installed in a room with thick walls.	electrical appliances.
	3. The handset is too far from the base unit.	2. Install the base unit in a DIFFERENT room OR use EXTENSION leads.
	4. If you have Broadband/ADSL you need an in line filter (not	3. Move CLOSER to the base unit.
	supplied) connected where this product connects to the phone	4. Ensure a in-line ADSL filter is installed on all phone sockets
	socket.	between wall plate and your phone.
	5. Faulty telephone line.	5. Contact your network service provider to check your line.
Caller ID does not work.	1. Service not activated with your Network service provider.	1. Check your SUBSCRIPTION with the SERVICE provider.
	2. Caller ID service is activated but does not work or it is intermittent.	2. Ask your service provider to re set your caller ID service.
Phone does not ring when a call	1. The ringer is off.	1. Turn ON the ringer.
comes in.	2. Too many phones are sharing the same phone line.	2. Disconnect some of the phones from the phone line.
	3. Base unit not plugged in.	3. Check base unit CONNECTIONS.
Keypad does not work.	Keypad may be locked.	UNLOCK the keypad.
Busy tone + in use light on.	1. Other handset may still be connected.	1. Check ALL handsets and END all calls.
	2. Check power supply connection.	2. Check CONNECTIONS to wall and base.
Handset registration fails continuously.	The base memory may be fully charged.	Delete un-used handsets and try again.
Cannot make/answer a 2nd call.	2nd call service can be activated.	Check with your service provider. Check the recall selection is
		correct.
A phone book entry cannot be stored.	The phone book is full.	Delete any unused entries to free memory.
Answering machine does not	1. The answer machine may be turned off.	1. Switch the answering machine on.
record messages.	2. The memory may be full.	2. Delete some messages.
	3. Answer mode may be set to ANSWER ONLY.	3. Change the mode to ANSWER & REC.
Cannot access messages	1. Remote access may be switched off.	1. Switch Remote access on.
remotely.	2. Wrong PIN is entered.	2. Enter the PIN once again.
Cannot record outgoing message.	1. The memory may be full.	1. Delete messages.
Answering machine stops recording	1. The memory may be full.	1. Delete messages.
part way through a message.	2. The maximum message length is more than 2 minutes.

Note:

If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing all batteries from handset/s. Reconnect after 15 minutes.