TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, these suggestions might help.
Problem | Suggestion |
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The phone does not work or | Be sure the base’s phone line cord and AC adapter are correctly and |
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works poorly. | securely connected. |
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| Be sure the battery pack in the handset is connected and charged. |
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| Be sure the handset is properly registered with the base. |
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The handset stops working or | Move the handset closer to the base. |
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works poorly during a call. | Be sure the handset’s battery pack is charged. (If the battery pack’s |
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| power is too low, the handset does not have enough power to light |
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| the display.) |
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| Lift the base's antenna to a vertical position. |
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| Check the charging contacts on the handset and base. If they are |
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| dirty, clean them with a pencil eraser. |
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Your conversation is difficult to | Someone has picked up another phone on the same line. Hang up |
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hear due to dropout, muting, low | another phone. |
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volume, or unusual sounds. | Keep the handset away from computers, remote control toys, |
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| wireless microphones, alarm systems, intercoms, room monitors, |
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| fluorescent lights, microwave ovens, and electrical appliances. |
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| Move to another location or turn off the source of the interference. |
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| Hang up and redial the number. |
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The handset’s range has | Be sure the antennas do not touch a metal surface. |
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decreased so the phone does | Recharge the battery pack. |
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not operate at a useful distance |
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from the base. |
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The handset’s battery pack does | Check the charging contacts on the handset and base. If they are |
| Troubleshooting |
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not charge. | dirty, clean them with a pencil eraser. |
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| Be sure the battery pack is connected correctly. |
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| Be sure the handset is properly seated on the base. |
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| Replace the battery pack. |
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The handset does not ring or | Move the handset closer to the base. |
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receive a page. | Be sure the battery pack in the handset is properly connected and |
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| charged. |
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| Move the base away from other electrical devices. |
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| Be sure the ringer is on. |
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The system does not answer | Make sure the system is turned on and the AC adapter is properly |
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calls. | connected. |
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| Check all phone line connections. |
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The system does not record the | Recording time is set to announce only. Set it to 1 or 4. |
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caller’s messages. | Delete messages if memory is full. |
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