Avaya 1050, 1030, 1040 Audio Issues, Absent Dial Tone, Problematic Sound Quality, Distorted Audio

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Audio Issues

An Avaya system automatically selects the best audio algorithm based on the call rate and the capabilities of the remote system. The following issues are related to the audio quality.

Absent Dial Tone

 

 

If you do not receive a dial tone after pressing the

or

key on

Avaya Video Conference Phone 1000 to initiate a call, ensure the line out is securely connected.

An absent dial tone may also result from an unavailable analog phone line connection. If you are connecting with PSTN, ensure the analog phone connection is secure and that it is connected to an active phone line jack.

Problematic Sound Quality

The LEDs on the Avaya Video Conference Phone 1000 flash blue to indicate an incoming call. If you are unable to hear the phone ring when an incoming call arrives, adjust the volume using the up and down volume key. If you still experience audio problems, adjust the Ring Tone Volume preference in User Preferences : Audio.

Muffled audio reception from the far side may be caused by highly reverberant rooms. If you are experiencing poor audio reception, add more sound absorbency to the room and speak in close proximity to the phone or microphone.

Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones. A soft, slightly damp cloth should be sufficient to clean the top surface of the units if necessary.

If the far side is hearing an echo or distortion, the microphone connected to your Avaya system may be too close to the speakers. Repositioning the microphone may solve this problem.

Distorted Audio

Ensure that speakers are not obscured or damaged at either end of the call. Do not stack items on top of the phone. Ensure both ends are not muted. Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly. If an external speaker system has its own volume control, adjust the volume on the Avaya audio output to near maximum (in the range from 7-10) and adjust the volume control on the external speaker system for the best results.

Avaya Video Communications Systems User Guide

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Contents Avaya 1050, Avaya 1040, Avaya Avaya Video Communications Systems User GuideAvaya Video Communications Systems User Guide Downloading documents Using Avaya Video Communications Systems System Components CameraAvaya Video Camera Phone 1000 MicrophoneThird Party Display CodecRemote Control Main Screen Navigating the User InterfaceIcon Condition Selecting Objects on the Main Screen System Menu Silver Remote Control Black Remote ControlControlling Cameras Controlling a Near End CameraConfiguring Camera Presets Managing Near End Video Quality Using Digital ZoomPlacing a Call Placing a Call from the Redial List Placing a Call from the Directory Manually Dialing a Video Number Manually Dialing a Number from the Main ScreenManually Dialing a Voice Number Manually Dialing a Number with Avaya Video Conference PhoneIncluding Multiple Sites in Calls Answering or Rejecting a Call Enabling Do Not Disturb During Calls Using System Do Not DisturbCall Status Managing a CallIcon Description Caller IDHiding or Showing User Interface Elements Adjusting VolumeManaging Audio Identifying the Dominant SpeakerMuting Audio Inputs Managing PIPUnderstanding Screen Layouts Managing Video LayoutChanging the Screen Layout of Video Images Controlling a Far End CameraChanging Video Inputs Using Camera Presets During a CallChanging the Presentation Input Changing the Primary InputInitiating a Presentation Avaya Video Communications Systems User Guide Viewing Call Statistics Ending a Call Ending a Call with the Black Remote ControlCall Manager dialog Redial list Press hang upEnding a Call from the Call Manager Ending a Call from the Redial ListEnding a Call from Avaya Video Conference Phone Using a Single Display for Local Presentations Managing the Redial ListLocking and Unlocking Entries in the Redial List Removing an Entry from the Redial List Managing the DirectoryAdding a Redial List Entry to the Directory Adding an Entry to the Local or Meetings DirectoryAvaya Video Communications Systems User Guide Copying an Entry from the Corporate to Local Directory Removing an Entry from the Local or Meetings DirectoriesEditing an Entry in the Local or Meetings Directories Adjusting Room Lighting TroubleshootingCamera Issues Using Camera Diagnostic PreferencesAdjusting Camera Auto Exposure Adjusting Camera Brightness VGA and DVI-I Input IssuesAdjusting Camera White Balance Adjusting the Camera Anti-Flicker PreferenceDisplay Failures Display IssuesPoor Quality Display Missing InputProblematic Sound Quality Audio IssuesAbsent Dial Tone Distorted AudioConnectivity Issues

1030, 1050, 1040 specifications

The Avaya 1040, 1050, and 1030 are part of Avaya’s robust line of desk phones designed for business environments that prioritize communication efficiency, performance, and functionality. Each of these models caters to diverse workplace needs, integrating advanced technologies to enhance user experience and improve productivity.

The Avaya 1040 is a sophisticated IP desk phone that stands out with its user-friendly interface and feature set optimized for everyday use in medium-sized offices or departments. The device supports wideband audio, ensuring clear voice quality during calls, which is essential for effective communication. It offers a crisp color display that makes navigating through contacts and features intuitive. The 1040 supports up to 12 line appearances, allowing users to handle multiple calls seamlessly. Its programmable buttons enable quick access to frequently used functions, while the advanced call management capabilities facilitate efficient handling of calls, including call forwarding and conferencing features.

The Avaya 1050 takes the functionality of the 1040 a step further, providing additional features aimed at executive roles or environments that require enhanced communication options. With its larger screen and more extensive button layout, the 1050 allows for more programmable keys and easier management of complex call scenarios. This model supports secured SIP connections, ensuring that conversations remain confidential and protected against eavesdropping. The 1050 also features integrated Bluetooth capabilities, empowering users to connect wireless headsets seamlessly, which is particularly advantageous for those who prefer hands-free communication.

On the other hand, the Avaya 1030 is designed for general office use, providing essential features while maintaining a focus on simplicity. This model is ideal for staff who require basic communication tools without extensive add-ons. The 1030 includes essential features such as call hold, transfer, and a straightforward interface that makes it easy to use for all employees. It also supports HD voice technology, guaranteeing better sound clarity for all voice communications. Its compact design makes it suitable for desk space efficiency, making it a favored choice for businesses looking for a reliable yet cost-effective solution.

In conclusion, the Avaya 1040, 1050, and 1030 offer a range of options suitable for various business communication needs, each bringing unique features, technologies, and characteristics tailored for different user preferences. With their commitment to quality, Avaya continues to shape efficient workplace communications through these innovative desk phone solutions.
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