Microsoft MN-820 manual Troubleshooting, Setup and Hardware Problems

Page 49

6

troubleshooting

Finding Answers to Common Problems

This chapter will help you solve the most common installation and setup problems that you may have with your Microsoft® Broadband Networking components. The following types of issues are covered:

OSetup and Hardware Problems

ONetwork and Internet Problems

OFile and Printer Sharing Problems

If the problem you are experiencing is not covered in this chapter, you can find more troubleshooting information in Broadband Network Utility Help, or on the Microsoft Hardware Web site at www.microsoft.com/hardware. If you have finished Setup, you can start the Broadband Network Utility by double-clicking the icon in your Microsoft Windows® taskbar.

Setup and Hardware Problems

This section will help you solve problems you might encounter while running the Setup Wizard or connecting your Microsoft Broadband Networking device to your network for the first time.

Note Run the Setup Wizard before connecting your new hardware or disconnecting your existing Internet connection. This is important because the Setup Wizard will help detect your current Internet settings and configure your new Microsoft Broadband Networking hardware.

The Setup Wizard will not start or locks up when I run it on my computer.

The following troubleshooting steps will help you track down and solve the problem.

OVerify that your computer conforms to the minimum system requirements. The packaging lists system requirements for your Microsoft Broadband Networking hardware and software. If your computer does not meet the minimum requirements, the Setup Wizard might not function correctly or might not start at all.

OYour hard disk might be full. Make sure that you have enough free hard disk space to install the network drivers and Broadband Network Utility. You can check the amount of free hard drive space by opening My Computer and selecting your hard drive in the main window.

OVerify that your CD drive is functioning correctly. Try launching the Setup Wizard by double-clicking the CD icon in My Computer. If it still does not start correctly, try inserting another CD. If the other CD works correctly, you may have a bad CD.

Contact Technical Support for more information about replacing a defective CD.

Image 49

Contents Page Avertissement Contents Using an Internet Connection over a Network Contents Page Your Wireless Base Station About Your Wireless Notebook KitBase Station Ports, Status Lights, and the Restore Button UPnP Standards and Your Wireless Base StationIntroduction Resetting the Base Station Using the Base Station StandTo attach the stand To detach the standRestoring Factory Default Settings Your Wireless Notebook AdapterTo restore the base station to factory default settings CardBus Technology Adapter Status LightsWindows XP or Windows Windows 98, Windows 98 SE, and Windows MeTypes of Wireless Networks About Wireless Radio ConnectionsPlacement of Wireless Components Understanding Wireless Transmission Standards Adjusting the Base Station AntennaEthernet Cables About Wired Ethernet ConnectionsTypical Setup SetupIf… Do this first… Gather Components, Tools, and InformationConnect the Base Station Run the Setup Wizard to Set Up the Base StationConfigure the Base Station Insert the Adapter into Your Computer Test Your Network Configure Your AdapterWhat’s Next? To set up the base station wirelessly Setting Up the Base Station WirelesslyPage Custom setup Establish the Base Station Password Base Station SetupOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest your Internet Connection Connect the Base Station to a Computer Access Point SetupEstablish the Base Station Password Set the Base Station to Access Point Mode Page Network activities Logging on to Your Network Using an Internet Connection over a NetworkTo log off and log back on to your network To start the Broadband Network Utility Using the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listMake your files and folders available to the network Using Files and Folders over a NetworkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in WindowsTo access shared files on other computers Access shared filesUsing a Printer over a Network About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet Creating a Computer-to-Computer Ad Hoc Network To set up an ad hoc network in Windows XPTo join an available network in Windows XP Joining an Available Wireless NetworkPage View Status Monitoring Your NetworkView Network Devices To refresh the network device listTo view adapter settings View Adapter SettingsTo upgrade software, drivers, or firmware Updating Software, Drivers, and FirmwareHelp Protect Your Network from Hackers Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Setup and Hardware Problems TroubleshootingSetup does not recognize my wireless notebook adapter Setup does not recognize my wireless base stationIf your base station is connected wirelessly If your base station is connected with an Ethernet cableTroubleshooting To clone a MAC address Troubleshooting Can’t stay connected to my wireless network Network and Internet ProblemsTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Can’t print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes If the file is stored on a Windows XP-based computerTo determine which connection type your ISP provides Internet Connection TypeDynamic IP Dhcp Settings General Internet SettingsTo locate your Internet settings Host NameTo locate your static IP address settings Windows XP Static IP SettingsTo locate your static IP address settings Windows Workgroup Name PPPoE SettingsTo determine your workgroup name in Windows XP or Windows Wireless Security Settings Wireless Network NameTo determine your workgroup name in Windows Me and Windows Technical Support Options Getting HelpUnited States Radio and TV Interference Regulations Regulatory InformationCanadian Radiocommunication Regulations Base Station Technical SpecificationsTo +40 deg C To +35 deg C System Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Page Index Typical Setup base station, 11 preparing for My Network Settings