Microsoft MN-820 manual Troubleshooting

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OCheck for range or interference issues. You might be out of range of the wireless base station or access point. Place the computer with the wireless adapter in the same room as your base station and try connecting again.

Interference can also cause Internet connection problems. Signals that are transmitted between the base station and a wireless adapter can be affected by interference from other wireless devices—including 2.4 GHz cordless phones, microwave ovens, and neighboring wireless networks. Move the other devices further from your wireless networking hardware as needed, and refrain from using them while you are using the network. To minimize interference from another wireless network, try changing channels. For more information about configuring your wireless settings, see Chapter 5, “Network Management.”

For more information about range issues, see Chapter 1, “Introduction.”

OVerify that you are using the correct wireless settings. You might have incomplete or incorrect wireless settings for your adapter. To connect successfully, the wireless adapter on your computer must have the same network name (SSID), wireless channel, and wireless security (such as Wireless Equivalent Privacy [WEP]) information as your base station. To check the wireless settings on your Microsoft base station, open the Base Station Management Tool from the Broadband Network Utility. You can also access the base station directly through your Internet browser by going to the address http://192.168.2.1. Then you can view and, if necessary, correct your Microsoft wireless adapter settings by opening Adapter Settings from the Tools menu of the Broadband Network Utility.

OReset your broadband modem. Turn off the modem for 5 to 10 seconds. Restart the modem, and wait for it to connect to your ISP. After the status lights on your modem indicate that it is connected, and the status lights on your base station show that you have a working Internet connection, try accessing the Internet from your computer again.

OReset your base station. Unplug the base station, wait at least 10 seconds, and plug it back in again. After the Power light turns green, try accessing the Internet again.

OUpdate your base station firmware. Firmware is the software that is loaded into your base station to provide network functions. You can update your base station firmware by downloading it from the Internet and installing it on your base station. If you are using a Microsoft base station, make sure that you are using the latest firmware version.

To update Microsoft base station firmware

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Help menu, click Check for Updates Online.

3.If there is a newer version of the firmware available, follow the instructions on the Web page to download the new software, firmware, or drivers.

Chapter 6: Troubleshooting 49

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Contents Page Avertissement Contents Using an Internet Connection over a Network Contents Page Your Wireless Base Station About Your Wireless Notebook KitBase Station Ports, Status Lights, and the Restore Button UPnP Standards and Your Wireless Base StationIntroduction To detach the stand Using the Base Station StandResetting the Base Station To attach the standRestoring Factory Default Settings Your Wireless Notebook AdapterTo restore the base station to factory default settings Windows 98, Windows 98 SE, and Windows Me Adapter Status LightsCardBus Technology Windows XP or WindowsTypes of Wireless Networks About Wireless Radio ConnectionsPlacement of Wireless Components Understanding Wireless Transmission Standards Adjusting the Base Station AntennaEthernet Cables About Wired Ethernet ConnectionsTypical Setup SetupIf… Do this first… Gather Components, Tools, and InformationConnect the Base Station Run the Setup Wizard to Set Up the Base StationConfigure the Base Station Insert the Adapter into Your Computer Test Your Network Configure Your AdapterWhat’s Next? To set up the base station wirelessly Setting Up the Base Station WirelesslyPage Custom setup Establish the Base Station Password Base Station SetupOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest your Internet Connection Connect the Base Station to a Computer Access Point SetupEstablish the Base Station Password Set the Base Station to Access Point Mode Page Network activities Logging on to Your Network Using an Internet Connection over a NetworkTo log off and log back on to your network To remove an inactive device from the Network Devices list Using the Broadband Network UtilityTo start the Broadband Network Utility To refresh the Network Devices listTo share a folder or drive on your computer in Windows Using Files and Folders over a NetworkMake your files and folders available to the network To share a folder or drive on your computer in Windows XPTo access shared files on other computers Access shared filesUsing a Printer over a Network About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet Creating a Computer-to-Computer Ad Hoc Network To set up an ad hoc network in Windows XPTo join an available network in Windows XP Joining an Available Wireless NetworkPage To refresh the network device list Monitoring Your NetworkView Status View Network DevicesUpdating Software, Drivers, and Firmware View Adapter SettingsTo view adapter settings To upgrade software, drivers, or firmwareHelp Protect Your Network from Hackers Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Setup and Hardware Problems TroubleshootingIf your base station is connected with an Ethernet cable Setup does not recognize my wireless base stationSetup does not recognize my wireless notebook adapter If your base station is connected wirelesslyTroubleshooting To clone a MAC address Troubleshooting Can’t stay connected to my wireless network Network and Internet ProblemsTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Can’t print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes If the file is stored on a Windows XP-based computerTo determine which connection type your ISP provides Internet Connection TypeHost Name General Internet SettingsDynamic IP Dhcp Settings To locate your Internet settingsTo locate your static IP address settings Windows XP Static IP SettingsTo locate your static IP address settings Windows Workgroup Name PPPoE SettingsTo determine your workgroup name in Windows XP or Windows Wireless Security Settings Wireless Network NameTo determine your workgroup name in Windows Me and Windows Technical Support Options Getting HelpUnited States Radio and TV Interference Regulations Regulatory InformationCanadian Radiocommunication Regulations Base Station Technical SpecificationsTo +40 deg C To +35 deg C System Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Page Index Typical Setup base station, 11 preparing for My Network Settings
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