Microsoft MN-820 manual Troubleshooting

Page 57

For example, if your base station is configured to use a Dynamic IP (DHCP) connection, make sure that all computers on your network are set to “Obtain an IP address Automatically” under the TCP/IP settings in the Network section of Control Panel.

You can also check your network settings for each computer by using the Broadband Networking Utility, if it is installed on this computer:

To check your Ethernet settings by using the Broadband Network Utility

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Tools menu, click Adapter Settings.

3.Compare the computer settings with another computer on your network.

The IP address should be different on each computer, but other settings should be the same.

OReset your broadband modem. Turn off or unplug the modem for 5 to 10 seconds. Restart the modem, and wait for it to connect to your ISP. After the status lights on your modem indicate that it is functioning, and the status lights on your base station show that you have an Internet connection, try accessing the Internet from your computer again.

OReset your base station. Unplug the base station, wait at least 10 seconds, and turn it back on again. Let the base station reset itself. When the status lights show that the base station is functioning, try accessing the Internet from the computer again.

OUpdate your base station firmware. Firmware is the software that is loaded into your base station to provide network functions. You can update your base station firmware by downloading it from the Internet and installing it on your base station. If you are using a Microsoft base station, make sure that you are using the latest firmware version.

To update Microsoft base station firmware

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Help menu, click Check for Updates Online.

3.If there is a newer version of the firmware available, follow the instructions on the Web page to download the new software, firmware, or drivers.

Chapter 6: Troubleshooting 51

Image 57

Contents Page Avertissement Contents Using an Internet Connection over a Network Contents Page Your Wireless Base Station About Your Wireless Notebook KitBase Station Ports, Status Lights, and the Restore Button UPnP Standards and Your Wireless Base StationIntroduction Resetting the Base Station Using the Base Station StandTo attach the stand To detach the standYour Wireless Notebook Adapter Restoring Factory Default SettingsTo restore the base station to factory default settings CardBus Technology Adapter Status LightsWindows XP or Windows Windows 98, Windows 98 SE, and Windows MeTypes of Wireless Networks About Wireless Radio ConnectionsPlacement of Wireless Components Understanding Wireless Transmission Standards Adjusting the Base Station AntennaEthernet Cables About Wired Ethernet ConnectionsTypical Setup SetupIf… Do this first… Gather Components, Tools, and InformationConnect the Base Station Run the Setup Wizard to Set Up the Base StationConfigure the Base Station Insert the Adapter into Your Computer Configure Your Adapter Test Your NetworkWhat’s Next? To set up the base station wirelessly Setting Up the Base Station WirelesslyPage Custom setup Base Station Setup Establish the Base Station PasswordOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest your Internet Connection Connect the Base Station to a Computer Access Point SetupEstablish the Base Station Password Set the Base Station to Access Point Mode Page Network activities Using an Internet Connection over a Network Logging on to Your NetworkTo log off and log back on to your network To start the Broadband Network Utility Using the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listMake your files and folders available to the network Using Files and Folders over a NetworkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in WindowsTo access shared files on other computers Access shared filesUsing a Printer over a Network Using Other Peripheral Devices over a Network About Reading E-Mail Messages on a NetworkPlaying Games on Your Network and on the Internet Creating a Computer-to-Computer Ad Hoc Network To set up an ad hoc network in Windows XPTo join an available network in Windows XP Joining an Available Wireless NetworkPage View Status Monitoring Your NetworkView Network Devices To refresh the network device listTo view adapter settings View Adapter SettingsTo upgrade software, drivers, or firmware Updating Software, Drivers, and FirmwareHelp Protect Your Network from Hackers Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Setup and Hardware Problems TroubleshootingSetup does not recognize my wireless notebook adapter Setup does not recognize my wireless base stationIf your base station is connected wirelessly If your base station is connected with an Ethernet cableTroubleshooting To clone a MAC address Troubleshooting Network and Internet Problems Can’t stay connected to my wireless networkTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Can’t print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes If the file is stored on a Windows XP-based computerTo determine which connection type your ISP provides Internet Connection TypeDynamic IP Dhcp Settings General Internet SettingsTo locate your Internet settings Host NameStatic IP Settings To locate your static IP address settings Windows XPTo locate your static IP address settings Windows PPPoE Settings Workgroup NameTo determine your workgroup name in Windows XP or Windows Wireless Network Name Wireless Security SettingsTo determine your workgroup name in Windows Me and Windows Technical Support Options Getting HelpRegulatory Information United States Radio and TV Interference RegulationsCanadian Radiocommunication Regulations Base Station Technical SpecificationsTo +40 deg C To +35 deg C System Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Page Index Typical Setup base station, 11 preparing for My Network Settings