Xerox N4525 Windows Troubleshooting, Requirements, Windows all versions Quick Check, Networking

Networking

Windows Troubleshooting

Troubleshooting for the Windows-based PC is comprised of a set of procedures for each Windows version. The steps in these procedures should eliminate cabling, communication, and connection problems. Complete one set of procedures (based on your version of Windows), then run a test print from your software application. If the job prints, no further system troubleshooting is necessary.

Requirements

■A Windows-based system with the CentreWare DP software and at least one print driver installed.

■A basic operating knowledge of your Windows version.

Windows (all versions) Quick Check

1.Verify that the printer is plugged in, turned on, and connected to an active network.

2.Verify that the printer is receiving network traffic by monitoring the LED’s on the back of the printer or on the CentreDirect External Print Server. When the printer is connected to a functioning network receiving traffic, its link LED is green, and its traffic LED (orange) is flashing rapidly.

3.Verify that the client is logged into the network and printing to the correct print queue. Also verify that the user has access to the DocuPrint N4525 printer queue.

4.Verify that the DocuPrint N4525 printer NetWare print queue exists, is accepting jobs, and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to reconfigure the print queue.

5.Review the Configuration Sheet and check for these things:

■NetWare is enabled.

■Frame Type matches the frame type of the desired file server.

Note

To determine your NetWare IPX frame type, type config at the Novell console screen. On large networks using multiple IPX frame types, it is CRITICAL that the frame type be set correctly.

6.Verify that the Primary Server is set (for NetWare 3.1X only). Primary Server should have been set during initial queue setup and installed using CentreWare DP. If it is not set, use CentreWare DP to set it and reset the printer.

Note

Setting the Primary Server is extremely important on large networks.

7.If the above quick checks fail to fix the Network Print problem, refer to the Xerox web site at: www.xerox.com/officeprinting/support.

Advanced Features and Troubleshooting Manual 69