Troubleshooting
Problem: The requested font for the job does not print
Actions:
■Print a PCL Font List or PostScript Font List (if the job is PostScript). See page 33.
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If fonts print on the Font List, your print job may need correcting.
If fonts do not print on the Font List, reload the fonts and print another PCL or PostScript Font List.
Problem: PostScript commands are printed instead of the PostScript job
Actions:
■Make certain that the software application you are using to create your job is configured properly. Refer to your software documentation.
■The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent. Check your software to make sure the PostScript header file is being sent to the printer.
■Set the Print PS Errors menu item in the System Menu to On and resend the job.
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If an error page prints, there is a problem in the PostScript coding. Correct the coding problem and resend the job. Asking for features not available can cause a configuration error.
If an error page does not print and the job still does not print, the job may require additional memory.
Problem: A PostScript or PCL job fails to print.
Actions for a PostScript job:
■Check that you are using a PostScript printer driver.
■Set the Print PS Errors menu item in the System Menu to On and resend the job.
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If an error page prints, there is a problem in the PostScript coding. Correct the coding problem and resend the job. Asking for features not available can cause a configuration error.
If an error page does not print and the job still does not print, the job may require additional memory.
Actions for a PCL job:
■Check the output for PCL errors.
■If there is a problem in the PCL coding, correct the coding problem and resend the job.
■If there isn’t an error message on the control panel display, resend the job.
■If the control panel display says “out of memory,” the job may require additional memory. Contact your dealer for ordering more printer memory.
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