Microsoft MN-820 manual Troubleshooting

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I am having problems upgrading or restoring my base station firmware.

Firmware is the software that is loaded into your base station to control its basic operations. If you have a problem upgrading or restoring your base station firmware, try the following troubleshooting steps to track down and solve the problem.

OReset the base station. Resetting the base station is similar to restarting your computer, allowing it to clear its memory and reestablish connections with your ISP.

To reset the Microsoft base station, unplug the power adapter from the base station and then plug it back in. After the Microsoft base station Power light turns green, you can try again to upgrade or restore firmware by using the Base Station Management Tool.

ORestore the base station to its factory default settings. To return the base station to its factory default settings (for example, if you forget your base station password), you can use the button on the back of the base station to clear all current base station settings. This is the same button that is used in a different procedure to reset the current settings. Before you restore your base station, make a backup copy of your base station configuration by using the Broadband Networking Utility. For more information, see Chapter 5, “Network Management.”

Note Restoring the base station is different from resetting the base station. When you reset the base station, your current network and Internet connections are reestablished without modifying any settings. When you restore the base station, your current settings are erased and the base station is restored to the factory default settings.

To restore the base station to factory default settings

OUse a pointed object to press and release the Restore button on the back of the base station.

The Power light first turns solid orange. When it turns solid green, the restoration is complete. This process takes about a minute.

OTry a different copy of the firmware. Download a new copy of the firmware, and try upgrading the base station with the new file. The file you originally used might be corrupted or incomplete.

Chapter 6: Troubleshooting 47

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Contents Page Avertissement Contents Using an Internet Connection over a Network Contents Page Your Wireless Base Station About Your Wireless Notebook KitBase Station Ports, Status Lights, and the Restore Button UPnP Standards and Your Wireless Base StationIntroduction Resetting the Base Station Using the Base Station StandTo attach the stand To detach the standTo restore the base station to factory default settings Your Wireless Notebook AdapterRestoring Factory Default Settings CardBus Technology Adapter Status LightsWindows XP or Windows Windows 98, Windows 98 SE, and Windows MeTypes of Wireless Networks About Wireless Radio ConnectionsPlacement of Wireless Components Understanding Wireless Transmission Standards Adjusting the Base Station AntennaEthernet Cables About Wired Ethernet ConnectionsTypical Setup SetupIf… Do this first… Gather Components, Tools, and InformationConnect the Base Station Run the Setup Wizard to Set Up the Base StationConfigure the Base Station Insert the Adapter into Your Computer What’s Next? Configure Your AdapterTest Your Network To set up the base station wirelessly Setting Up the Base Station WirelesslyPage Custom setup Open the Base Station Management Tool Base Station SetupEstablish the Base Station Password Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest your Internet Connection Connect the Base Station to a Computer Access Point SetupEstablish the Base Station Password Set the Base Station to Access Point Mode Page Network activities To log off and log back on to your network Using an Internet Connection over a NetworkLogging on to Your Network To start the Broadband Network Utility Using the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listMake your files and folders available to the network Using Files and Folders over a NetworkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in WindowsTo access shared files on other computers Access shared filesUsing a Printer over a Network Playing Games on Your Network and on the Internet Using Other Peripheral Devices over a NetworkAbout Reading E-Mail Messages on a Network Creating a Computer-to-Computer Ad Hoc Network To set up an ad hoc network in Windows XPTo join an available network in Windows XP Joining an Available Wireless NetworkPage View Status Monitoring Your NetworkView Network Devices To refresh the network device listTo view adapter settings View Adapter SettingsTo upgrade software, drivers, or firmware Updating Software, Drivers, and FirmwareHelp Protect Your Network from Hackers Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Setup and Hardware Problems TroubleshootingSetup does not recognize my wireless notebook adapter Setup does not recognize my wireless base stationIf your base station is connected wirelessly If your base station is connected with an Ethernet cableTroubleshooting To clone a MAC address Troubleshooting To disable 802.1x authentication in Windows XP Network and Internet ProblemsCan’t stay connected to my wireless network Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Can’t print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes If the file is stored on a Windows XP-based computerTo determine which connection type your ISP provides Internet Connection TypeDynamic IP Dhcp Settings General Internet SettingsTo locate your Internet settings Host NameTo locate your static IP address settings Windows Static IP SettingsTo locate your static IP address settings Windows XP To determine your workgroup name in Windows XP or Windows PPPoE SettingsWorkgroup Name To determine your workgroup name in Windows Me and Windows Wireless Network NameWireless Security Settings Technical Support Options Getting HelpCanadian Radiocommunication Regulations Regulatory InformationUnited States Radio and TV Interference Regulations Base Station Technical SpecificationsTo +40 deg C To +35 deg C System Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Page Index Typical Setup base station, 11 preparing for My Network Settings