Microsoft MN-820 manual Getting Help, Technical Support Options

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Appendix B:

Support and Technical Information

This appendix contains the following reference information for your Broadband Networking products:

OGetting Help

ORegulatory Information

OTechnical Specifications

OSystem Requirements

OLimited Warranty

Getting Help

If you have a question about your Microsoft® Broadband Networking products, the following resources on the Web, in Help, and from Technical Support may help you find the answer.

Visit Us on the Web

Please visit the Microsoft Broadband Networking Web site at www.microsoft.com/ broadbandnetworking for the most up-to-date information about our products. The Microsoft Broadband Networking Web site also contains many articles on diagnosing network problems, setting up new features, and installing new networking hardware.

Click Help in the Broadband Network Utility

Go to the Help menu in the Microsoft Broadband Network Utility for extensive information about our products and for detailed troubleshooting information to help you identify and solve common networking problems.

Technical Support Options

Product Name: Microsoft Broadband Networking Wireless Notebook Kit (MN-820)

Support Info	For all of our support offerings, visit http://support.microsoft.com
Online:	In Canada, visit www.microsoft.ca/support
Phone	Toll-free support for U.S. customers: (800) 936-3900.For customers
Support:	in Canada: (800) 668-7975. These numbers are only for support of
	Microsoft Broadband Networking products.
TTY Users:	Text phone (TTY/TDD) services are available at (425) 635-4948 in
	Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641
	in Canada.
Worldwide:	Support outside the U.S. and Canada may vary. For regional contact
	details, visit http://support.microsoft.com/international.aspx. If there
	is no Microsoft subsidiary office in your country or region, please contact
	the establishment from which you obtained your Microsoft product.
Conditions:	Microsoft’s support services are subject to then-current prices, terms,
	and conditions, which are subject to change without notice.

64Microsoft Broadband Networking Wireless Notebook Kit User’s Guide

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Contents Page Avertissement Contents Using an Internet Connection over a Network Contents Page About Your Wireless Notebook Kit Your Wireless Base StationUPnP Standards and Your Wireless Base Station Base Station Ports, Status Lights, and the Restore ButtonIntroduction To attach the stand Using the Base Station StandResetting the Base Station To detach the standRestoring Factory Default Settings Your Wireless Notebook AdapterTo restore the base station to factory default settings Windows XP or Windows Adapter Status LightsCardBus Technology Windows 98, Windows 98 SE, and Windows MeAbout Wireless Radio Connections Types of Wireless NetworksPlacement of Wireless Components Adjusting the Base Station Antenna Understanding Wireless Transmission StandardsAbout Wired Ethernet Connections Ethernet CablesSetup Typical SetupGather Components, Tools, and Information If… Do this first…Run the Setup Wizard to Set Up the Base Station Connect the Base StationConfigure the Base Station Insert the Adapter into Your Computer Test Your Network Configure Your AdapterWhat’s Next? Setting Up the Base Station Wirelessly To set up the base station wirelesslyPage Custom setup Establish the Base Station Password Base Station SetupOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Settings Establish Your Wireless Security SettingsCustomize Network Settings Configure Your ComputerTest your Internet Connection Access Point Setup Connect the Base Station to a ComputerEstablish the Base Station Password Set the Base Station to Access Point Mode Page Network activities Logging on to Your Network Using an Internet Connection over a NetworkTo log off and log back on to your network To refresh the Network Devices list Using the Broadband Network UtilityTo start the Broadband Network Utility To remove an inactive device from the Network Devices listTo share a folder or drive on your computer in Windows XP Using Files and Folders over a NetworkMake your files and folders available to the network To share a folder or drive on your computer in WindowsAccess shared files To access shared files on other computersUsing a Printer over a Network About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet To set up an ad hoc network in Windows XP Creating a Computer-to-Computer Ad Hoc NetworkJoining an Available Wireless Network To join an available network in Windows XPPage View Network Devices Monitoring Your NetworkView Status To refresh the network device listTo upgrade software, drivers, or firmware View Adapter SettingsTo view adapter settings Updating Software, Drivers, and FirmwareHelp Protect Your Network from Computer Viruses Help Protect Your Network from HackersHelp Protect Your Network from Unauthorized Access Troubleshooting Setup and Hardware ProblemsIf your base station is connected wirelessly Setup does not recognize my wireless base stationSetup does not recognize my wireless notebook adapter If your base station is connected with an Ethernet cableTroubleshooting To clone a MAC address Troubleshooting Can’t stay connected to my wireless network Network and Internet ProblemsTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Printing and File Sharing Issues Can’t print to a networked printerPage Troubleshooting If the file is stored on a Windows XP-based computer Click OK to save the changesInternet Connection Type To determine which connection type your ISP providesTo locate your Internet settings General Internet SettingsDynamic IP Dhcp Settings Host NameTo locate your static IP address settings Windows XP Static IP SettingsTo locate your static IP address settings Windows Workgroup Name PPPoE SettingsTo determine your workgroup name in Windows XP or Windows Wireless Security Settings Wireless Network NameTo determine your workgroup name in Windows Me and Windows Getting Help Technical Support OptionsUnited States Radio and TV Interference Regulations Regulatory InformationCanadian Radiocommunication Regulations Technical Specifications Base StationTo +40 deg C To +35 deg C System Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Page Index Typical Setup base station, 11 preparing for My Network Settings