Ericsson BusinessPhone manual DVLF+DUGZDUH5HTXLUHPHQWV, Fkdqjh 5HTXLUHPHQWV, Rpsxwhu 5HTXLUHPHQWV

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CCS 2.4 supports BusinessPhone 150 as well as BusinessPhone 50/250 (up to

V4.0). The installation script now includes the options:

(a)BusinessPhone 150 or BusinessPhone 50/250 (up to V2.0)

(b)BusinessPhone 50/250 from V2.1 onwards

By default option (b) will be installed.

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Standard PC Specification

•100% IBM compatible PC

•Pentium 133 MHz processor

•16 MB RAM (minimum)

•Bus mouse

•1 internal 3.5” diskette drive

•1 internal 800 MB hard disk drive, ( SCSI or IDE )

•1 standard serial port for connection to exchange

•1 parallel port for the adaptation unit and system printer

•SVGA video card, non interlaced with 1 MB of memory

•Colour monitor with 800 * 600 or higher resolution and 16 colours

•1 inkjet or laser printer

•1 CD-ROM drive

Note: If the basic system is to be enhanced with Information Display Units then additional serial ports will be required.

Certain printers using EPP/EPC modes cause a conflict with the adapta- tion unit and in these cases a second parallel port will be required for the connection of the printer.

Adaptation Unit (Software Protection)

An adaptation unit is required for every software release. This determines the number of agents supported by the system according to the structure of the prod- uct. The different units are shown in the table below.

EN/LZT BS 102 063/S R2B

	BusinessPhone Call Centre Supervisor - Standard
13	Installation Guide

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Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH Qwurgxfwlrq520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Dimensioning Tool for ACD Installation of CCS DocumenationStandard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVExchange to PC Connection Number of AgentsPC side Exchange sideOperating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHURUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standardBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaultsIf you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG6WDUW8S*URXS QLWLDO6WDUW8STime / Date Format Windows for Workgroups6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeQVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWHDQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLWQVWDOOLQJDLVSOD\8QLW Way D Type ConnectorAddress Selection RQQHFWLQJ0XOWLSOH8QLWVLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLWRpphylfh LVSOD\8QLW7\SH$GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSVLVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWVDWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSVURQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWVRQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGLXVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLWASB QVWDOODWLRQ$SSHQGLQVWDOODWLRQ$SSHQGL Communication is our business