Ericsson BusinessPhone manual HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU

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BusinessPhone Call Centre Supervisor is a Windows based application that enables you to

efficiently manage and monitor the BusinessPhone Call Centre functions

This package supports the following features:

■Real Time Views of call handling performance

■Historical Reports with flexible and automated report generation

■Basic Man Power Planning Module

■External Information Display Units supporting multi-line/multi colour on line messaging

■Reports

■Flexible and efficient management

The BusinessPhone Call Centre Supervisor Standard version 2 continuously receives real time call event data from the exchange and monitors, displays and records the activities of the BusinessPhone ACD facility. Data is processed and used to provide a real time display of ACD and Agent resources with up-to-date statistics.

All important Call Centre Supervisor functions are User based and thus provide an interface to the user that can be individually set up and controlled to match just the precise needs of the current user.

In addition to real time information statistical data is archived at regular intervals, to allow the generation of statistical reports.

EN/LZT BS 102 063/S R2C

	BusinessPhone Call Centre Supervisor - Standard
iii	Installation Guide

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