Installation of CCS Documenation

Ericsson BusinessPhone manual Installation of CCS Documenation, Dimensioning Tool for ACD

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If you want to provide each CCS user with the documentation you have the option to install the complete range of documentation files onto a local hard-disk or a network drive.

To install the CCS Documentation use the installation setup for Documentation located on the CD-ROM. You can either install it manually or by using the CCS Intro.

manually:	..\Docu\Install\readme_en.txtEnglish
	..\Docu\Install\readme_de.txtGerman
	..\Docu\Install\readme_es.txtSpanish
	..\Docu\Install\setup.exe
CCS Intro:	Start CCS Intro Sequence
	read the Installation notes
	Click on “customer documentation” “install customer
	documentation” and follow the instructions

By using the CCS Documentation Setup for installing the display software (Ac- robat Reader) you will have a big advantage:

The setup will install a plug-in for the Acrobat Reader. The plug-in creates a “start-button” in the toolbar of the Acrobat Reader. With this button it is possi- ble to return alway to the start page of the documentation by clicking on the but- ton.

Additionally the setup creates a new entry in the program group for quick and easy starting of the documentation directly from your PC - anytime you want:

Dimensioning Tool for ACD

This program has been designed to produce lists of dimensioning values and serv- ice level characteristics from parameters that define call characteristics of an ACD system (Automatic Call Distribution - Call Centre). The lists show the basic val- ues, the balance between Service Level and Effectiveness, and Service Level char- acteristics that are a necessary input for Call Centre dimensioning.

The program covers the following three areas of BusinessPhone ACD dimension- ing:

•Dimensioning based on business calls

•Dimensioning based on available agents

•Dimensioning of BusinessPhone

It is possible to directly start the Dimensioning Tool from the CD-ROM or to install it on any desired PC.

EN/LZT BS 102 063/S R2B

	BusinessPhone Call Centre Supervisor - Standard
11	Installation Guide