Ericsson BusinessPhone manual Qvwdoodwlrq$Sshqgl

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Default Printer and Reports	54
Display Units	54
Missing ACD Queues or Agent Groups	55
Database Problems	55
No Data in Reports	56
Wrong Scheduled Actions	56
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Connection between PC and Exchange	57
Connection between PC and Display Unit	58
Settings In BusinessPhone Exchange for Call Centre Supervisor	59
Cable Connection Between the BusinessPhone Exchange and PC	59

EN/LZT BS 102 063/S R2A

	BusinessPhone Call Centre Supervisor - Standard
vii	Installation Guide

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Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH Qwurgxfwlrq520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Dimensioning Tool for ACD Installation of CCS DocumenationStandard PC Specification for Using Documentation on CD-ROM Rpsxwhu 5HTXLUHPHQWV Standard PC SpecificationDVLF+DUGZDUH5HTXLUHPHQWV Fkdqjh 5HTXLUHPHQWVExchange side Number of AgentsExchange to PC Connection PC sideRegistration DVLF6RIWZDUH5HTXLUHPHQWVOperating System Software Application Software\VWHP3ULQWHU QVWDOODWLRQ3URFHGXUHV6HULDO3RUWV $GDSWDWLRQ8QLWRUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standardBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaultsIf you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG6WDUW8S*URXS QLWLDO6WDUW8STime / Date Format Windows for WorkgroupsNo other User exists in the CCS at this time QLWLDO&KHFNV6WDUW8S 0LQLPXP&RQILJXUDWLRQQVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWHDQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLWQVWDOOLQJDLVSOD\8QLW Way D Type ConnectorAddress Selection RQQHFWLQJ0XOWLSOH8QLWVLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLWRpphylfh LVSOD\8QLW7\SH$GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSVLVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWVDWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSVURQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWVRQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGLXVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLWASB QVWDOODWLRQ$SSHQGLQVWDOODWLRQ$SSHQGL Communication is our business