Ericsson manual BusinessPhone Call Centre Supervisor Standard

Page 21

$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ

Prior to installing the Application the install program will prepare the Install Shield Wizard and search for installed components.

If the Borland Database is not found then a warning message will be displayed and the installation will be aborted.

Note: We recommend that you accept default options when choosing directory path names, as this makes the post-installation process much easier. How- ever, you may install the CCS to any directory you wish. If you do not ac- cept default parameters you must make a note of any non-default settings for later use.

COM1 is the default serial port for connection to the exchange, but you may choose COM2 if you wish. If you use COM1 for the serial port, you may not use COM3 for any purpose, and if you choose COM2 you may not use COM4. This is important. Any attempt to use these ports will cause the Call Processor/Windows communications to fail and the link to the ex- change will be lost.

EN/LZT BS 102 063/S R2B

	BusinessPhone Call Centre Supervisor - Standard
21	Installation Guide

Image 21

Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH QwurgxfwlrqInstall Acrobat Reader Install CCS software 520HOLYHUHGZLWK&&63DFNDJHCCS Documentation Dimensioning Tool for ACD Installation of CCS DocumenationStandard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVExchange to PC Connection Number of AgentsPC side Exchange sideOperating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHURUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standardBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaultsIf you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG6WDUW8S*URXS QLWLDO6WDUW8STime / Date Format Windows for Workgroups6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeQVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWHDQJXDJH8SGDWH Hqhudo LVSOD\8QLW&RQQHFWLRQUrdgfdvwxqfwlrq LVSOD\8QLWULYHUV 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLWQVWDOOLQJDLVSOD\8QLW Way D Type ConnectorAddress Selection RQQHFWLQJ0XOWLSOH8QLWVLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLWRpphylfh LVSOD\8QLW7\SHDXG5DWH $GGUHVVKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSVLVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWVDWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSVURQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWVRQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGLXVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLWASB QVWDOODWLRQ$SSHQGLQVWDOODWLRQ$SSHQGL Communication is our business