Ericsson BusinessPhone manual 1RDWDLQ5HSRUWV, URQJ6FKHGXOHG$FWLRQV

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The CCS cannot distinguish between time formats as a.m. and p.m. The CCS does not know the difference between time after midnight and afternoon. If CCS generates Reports for the time 2:00 a.m. and 5:00 a.m. instead of between 14:00 and 17:00, empty Reports may result.

Therefore it is strictly recommended to configure the Windows operating system in 24 hours mode.

see under "Time / Date format"

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see under "No data in Reports" and under "Time / Date format"

BusinessPhone Call Centre Supervisor - Standard
Installation Guide	56

EN/LZT BS 102 063/S R2B

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Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV Qwurgxfwlrq KDWVQHZLQ5HOHDVHCCS Documentation Install Acrobat Reader Install CCS software520HOLYHUHGZLWK&&63DFNDJH Installation of CCS Documenation Dimensioning Tool for ACDStandard PC Specification for Using Documentation on CD-ROM Standard PC Specification DVLF+DUGZDUH5HTXLUHPHQWVFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVNumber of Agents Exchange to PC ConnectionPC side Exchange sideDVLF6RIWZDUH5HTXLUHPHQWV Operating System SoftwareApplication Software RegistrationQVWDOODWLRQ3URFHGXUHV 6HULDO3RUWV$GDSWDWLRQ8QLW \VWHP3ULQWHU$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ RUODQGDWDEDVHQJLQH%$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide Click on install software Click on install ccs standard XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRUBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ 8SJUDGHDWDEDVHIURP&&69WR&&69 Start the Converting Program$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ If you chose the defaults Restart the SystemIf you have not chosen the default directories then 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ DWDEDVH&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases TA\CONFIG 3DUDGRULYHUQLWLDO6WDUW8S 6WDUW8S*URXSWindows for Workgroups Time / Date FormatQLWLDO&KHFNV 6WDUW8S0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeDQJXDJH8SGDWH QVWDOOLQJ/DQJXDJHLOHVDQJXDJH8SGDWH Urdgfdvwxqfwlrq HqhudoLVSOD\8QLW&RQQHFWLRQ 2WKHULVSOD\8QLWV LVSOD\8QLWULYHUV6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV Design QVWDOOLQJDLVSOD\8QLW 6HULDO&RQQHFWLRQWay D Type Connector QVWDOOLQJDLVSOD\8QLWRQQHFWLQJ0XOWLSOH8QLWV Address SelectionLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV $GGLQJD1HZLVSOD\8QLW LVSOD\8QLW1DPHLVSOD\8QLW7\SH RpphylfhKDQJLQJ&RQQHFWLRQ3DUDPHWHUV DXG5DWH$GGUHVV 7HVWLQJ&RQQHFWLRQV HOHWLQJD&RQQHFWLRQ6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD0XOWLFRORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWDRandom $GGLQJD1HZLVSOD\8QLW 7URXEOH6KRRWLQJ7LSV 99LUWXDOHYLFHULYHU6HWWLQJVHIDXOW3ULQWHUDQG5HSRUWV LVSOD\8QLWV0LVVLQJ$&4XHXHVRU$JHQW*URXSV DWDEDVH3UREOHPV1RDWDLQ5HSRUWV URQJ6FKHGXOHG$FWLRQVQVWDOODWLRQ$SSHQGL RQQHFWLRQEHWZHHQ3&DQGFKDQJHRQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW XVLQHVV3KRQHHFKDQJHQVWDOODWLRQ$SSHQGL ASBQVWDOODWLRQ$SSHQGL Communication is our business