Ericsson BusinessPhone manual Qwurgxfwlrq, KDWVQHZLQ5HOHDVH

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The CCS runs on a PC which receives data from the BusinessPhone 150 or Busi- nessPhone 250/50 exchange via an RS232 interface (V.24). The system software is installed by transferring the system files from the software release set onto the PC hard disk. The installer must then carry out some basic configuration to leave the system in a working condition for the user. Any future changes to the initial configuration may be carried out by the user following the detailed instructions given in the User’s Guide.

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Combined

Installation Setup

In the past there were two different versions existing:

CCS V1.x

BusinessPhone 150 (Windows for Workgroups 3.11)

CCS V2.x

BusinessPhone 50/250 (Windows 95)

Now CCS 2.4 includes both, an updated version of CCS 1.6 and an updated ver- sion of CCS 2.3. In addition CCS 2.4 supports BusinessPhone 150 as well as Busi- nessPhone 50/250 (up to V4.0). The installation script includes the following options:

(a)BusinessPhone 150 or BusinessPhone 50/250 (up to V2.0)

(b)BusinessPhone 50/250 from V2.1 onwards

By default option (b) will be installed.

Supporting Windows 95, 98 for all versions

Both CCS Releases (CCS Version 1.x and CCS Version 2.x) are running now on

Windows for Workgroups 3.11

Windows 95 and

Windows 98.

EN/LZT BS 102 063/S R2B

 

BusinessPhone Call Centre Supervisor - Standard

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Installation Guide

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Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH QwurgxfwlrqInstall Acrobat Reader Install CCS software 520HOLYHUHGZLWK&&63DFNDJHCCS Documentation Dimensioning Tool for ACD Installation of CCS DocumenationStandard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVExchange to PC Connection Number of AgentsPC side Exchange sideOperating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHURUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standardBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaultsIf you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG6WDUW8S*URXS QLWLDO6WDUW8STime / Date Format Windows for Workgroups6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeQVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWHDQJXDJH8SGDWH Hqhudo LVSOD\8QLW&RQQHFWLRQUrdgfdvwxqfwlrq LVSOD\8QLWULYHUV 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLWQVWDOOLQJDLVSOD\8QLW Way D Type ConnectorAddress Selection RQQHFWLQJ0XOWLSOH8QLWVLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLWRpphylfh LVSOD\8QLW7\SHDXG5DWH $GGUHVVKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSVLVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWVDWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSVURQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWVRQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGLXVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLWASB QVWDOODWLRQ$SSHQGLQVWDOODWLRQ$SSHQGL Communication is our business