Ericsson BusinessPhone manual 8SJUDGHDWDEDVHIURP&&69WR&&69, Start the Converting Program

Page 24

$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ

8SJUDGH'DWDEDVHIURP&&69[WR&&69[

Warning !!

CCS V2.x is NOT compatible with CCS V1.x data. You may not restore

CCS V1.x backed up data into CCS V2.x.

If you install CCS V2.x and you have an installed CCS V1.x on your Computer’s hard-disk, you should upgrade the CCS V1.x database. This is necessary for being able to use CCS V1.x data with CCS V2.x.

Note: You may choose to convert later. The conversion program is installed in the CCS\PROGRAMS directory, called CONVERT.EXE. If you have to reload the CCS data files for any reason you may wish to run the conversion again.

If you are performing a new installation or just upgrading a CCS system from V2.x you may click on No and proceed with the instructions “Re- start the System” on page 26.

Warning !!

Remember, you CANNOT run the conversion utility if version 2.x of the CCS has been run even once.

Start the Converting Program

Click the START button and conversion will start. This may take some time, a progress gauge informs you of how much has been done and how much is left.

BusinessPhone Call Centre Supervisor - Standard
Installation Guide	24

EN/LZT BS 102 063/S R2B

Image 24

Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV Qwurgxfwlrq KDWVQHZLQ5HOHDVHInstall Acrobat Reader Install CCS software 520HOLYHUHGZLWK&&63DFNDJHCCS Documentation Installation of CCS Documenation Dimensioning Tool for ACDStandard PC Specification for Using Documentation on CD-ROM Standard PC Specification DVLF+DUGZDUH5HTXLUHPHQWVFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVNumber of Agents Exchange to PC ConnectionPC side Exchange sideDVLF6RIWZDUH5HTXLUHPHQWV Operating System SoftwareApplication Software RegistrationQVWDOODWLRQ3URFHGXUHV 6HULDO3RUWV$GDSWDWLRQ8QLW \VWHP3ULQWHU$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ RUODQGDWDEDVHQJLQH%$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide Click on install software Click on install ccs standard XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRUBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ 8SJUDGHDWDEDVHIURP&&69WR&&69 Start the Converting Program$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ If you chose the defaults Restart the SystemIf you have not chosen the default directories then 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ DWDEDVH&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases TA\CONFIG 3DUDGRULYHUQLWLDO6WDUW8S 6WDUW8S*URXSWindows for Workgroups Time / Date FormatQLWLDO&KHFNV 6WDUW8S0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeDQJXDJH8SGDWH QVWDOOLQJ/DQJXDJHLOHVDQJXDJH8SGDWH Hqhudo LVSOD\8QLW&RQQHFWLRQUrdgfdvwxqfwlrq LVSOD\8QLWULYHUV 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV2WKHULVSOD\8QLWV Design QVWDOOLQJDLVSOD\8QLW 6HULDO&RQQHFWLRQWay D Type Connector QVWDOOLQJDLVSOD\8QLWRQQHFWLQJ0XOWLSOH8QLWV Address SelectionLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV $GGLQJD1HZLVSOD\8QLW LVSOD\8QLW1DPHLVSOD\8QLW7\SH RpphylfhDXG5DWH $GGUHVVKDQJLQJ&RQQHFWLRQ3DUDPHWHUV 7HVWLQJ&RQQHFWLRQV HOHWLQJD&RQQHFWLRQ6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD0XOWLFRORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWDRandom $GGLQJD1HZLVSOD\8QLW 7URXEOH6KRRWLQJ7LSV 99LUWXDOHYLFHULYHU6HWWLQJVHIDXOW3ULQWHUDQG5HSRUWV LVSOD\8QLWV0LVVLQJ$&4XHXHVRU$JHQW*URXSV DWDEDVH3UREOHPV1RDWDLQ5HSRUWV URQJ6FKHGXOHG$FWLRQVQVWDOODWLRQ$SSHQGL RQQHFWLRQEHWZHHQ3&DQGFKDQJHRQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW XVLQHVV3KRQHHFKDQJHQVWDOODWLRQ$SSHQGL ASBQVWDOODWLRQ$SSHQGL Communication is our business