Ericsson BusinessPhone manual 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ, Dwdedvh&Rqiljxudwlrq

Page 28

3RVW￿,QVWDOODWLRQ￿&RQILJXUDWLRQ

3RVW￿,QVWDOODWLRQ￿&RQILJXUDWLRQ

When the CCS has been installed, and before you run the CCS up for the first time, changes will need to be made to the system if you have not chosen the de- fault directories during installation.

If you have installed the Borland Database Engine and the CCS to the supplied, default directories, you may continue and start up the CCS for the first time.

'DWDEDVH￿&RQILJXUDWLRQ

In the CCS ‘Aliases’ are used when building path names for data files. An Alias is another name given to pre-set file paths names that the application uses. By using aliases changes to directory structures and directory names can be accommodated very easily. However, if the aliases have the wrong path name then the CCS will not be able to find data files and will not function.

When defaults are chosen during installation, the configured aliases which are also shipped will be correct. However, if you chose to change the directory in which the CCS is installed, you must set the Alias path names that are to replace the standard default settings. Changes to Aliases are carried out using the Bor- land Database Configuration Utility.

BusinessPhone Call Centre Supervisor - Standard

 

Installation Guide

28

EN/LZT BS 102 063/S R2B

Image 28
Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV Qwurgxfwlrq KDWVQHZLQ5HOHDVH520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Installation of CCS Documenation Dimensioning Tool for ACDStandard PC Specification for Using Documentation on CD-ROM Standard PC Specification DVLF+DUGZDUH5HTXLUHPHQWVFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVNumber of Agents Exchange to PC ConnectionPC side Exchange sideDVLF6RIWZDUH5HTXLUHPHQWV Operating System SoftwareApplication Software RegistrationQVWDOODWLRQ3URFHGXUHV 6HULDO3RUWV$GDSWDWLRQ8QLW \VWHP3ULQWHU$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ RUODQGDWDEDVHQJLQH%$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide Click on install software Click on install ccs standard XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRUBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ 8SJUDGHDWDEDVHIURP&&69WR&&69 Start the Converting Program$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ If you chose the defaults Restart the SystemIf you have not chosen the default directories then 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ DWDEDVH&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases TA\CONFIG 3DUDGRULYHUQLWLDO6WDUW8S 6WDUW8S*URXSWindows for Workgroups Time / Date FormatQLWLDO&KHFNV 6WDUW8S0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeDQJXDJH8SGDWH QVWDOOLQJ/DQJXDJHLOHVDQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design QVWDOOLQJDLVSOD\8QLW 6HULDO&RQQHFWLRQWay D Type Connector QVWDOOLQJDLVSOD\8QLWRQQHFWLQJ0XOWLSOH8QLWV Address SelectionLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV $GGLQJD1HZLVSOD\8QLW LVSOD\8QLW1DPHLVSOD\8QLW7\SH Rpphylfh$GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV 7HVWLQJ&RQQHFWLRQV HOHWLQJD&RQQHFWLRQ6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD0XOWLFRORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWDRandom $GGLQJD1HZLVSOD\8QLW 7URXEOH6KRRWLQJ7LSV 99LUWXDOHYLFHULYHU6HWWLQJVHIDXOW3ULQWHUDQG5HSRUWV LVSOD\8QLWV0LVVLQJ$&4XHXHVRU$JHQW*URXSV DWDEDVH3UREOHPV1RDWDLQ5HSRUWV URQJ6FKHGXOHG$FWLRQVQVWDOODWLRQ$SSHQGL RQQHFWLRQEHWZHHQ3&DQGFKDQJHRQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW XVLQHVV3KRQHHFKDQJHQVWDOODWLRQ$SSHQGL ASBQVWDOODWLRQ$SSHQGL Communication is our business