Ericsson BusinessPhone manual EN/LZTBS 102 063/S R2C

Page 2

BUSINESSPHONE

CALL CENTRE SUPERVISOR - STANDARD

INSTALLATION GUIDE

EN/LZTBS 102 063/S R2C

Copyright © 2000. Ericsson Austria AG. All rights reserved.

This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photo- copying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG.

NOTICE

The information in this document is subject to change without notice.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABIL- ITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors con- tained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Microsoft and Microsoft Logos are registered trademarks of Microsoft Corporation.

Windows is a registered trademark of Microsoft Corporation.

Acrobat and Acrobat Reader are registered trademarks of Adobe Systems Inc., USA.

All other brand names or product names may be trademarks or registered trademarks of their respective own- ers and are used here for editorial purposes, with no intention to infringe.

Ericsson Austria AG

Pottendorfer Strasse 25 - 27

A-1121 Vienna, Austria

Telephone: +43-1-81 100-5450

Telefax: +43-1-81 100-5437

BusinessPhone Call Centre Supervisor - Standard

 

Installation Guide

ii

EN/LZT BS 102 063/S R2C

Image 2
Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV Qwurgxfwlrq KDWVQHZLQ5HOHDVHCCS Documentation Install Acrobat Reader Install CCS software520HOLYHUHGZLWK&&63DFNDJH Installation of CCS Documenation Dimensioning Tool for ACDStandard PC Specification for Using Documentation on CD-ROM Fkdqjh 5HTXLUHPHQWV Standard PC SpecificationDVLF+DUGZDUH5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVPC side Number of AgentsExchange to PC Connection Exchange sideApplication Software DVLF6RIWZDUH5HTXLUHPHQWVOperating System Software Registration$GDSWDWLRQ8QLW QVWDOODWLRQ3URFHGXUHV6HULDO3RUWV \VWHP3ULQWHU$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ RUODQGDWDEDVHQJLQH%$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide Click on install software Click on install ccs standard XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRUBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ 8SJUDGHDWDEDVHIURP&&69WR&&69 Start the Converting Program$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ If you chose the defaults Restart the SystemIf you have not chosen the default directories then 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ DWDEDVH&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases TA\CONFIG 3DUDGRULYHUQLWLDO6WDUW8S 6WDUW8S*URXSWindows for Workgroups Time / Date Format0LQLPXP&RQILJXUDWLRQ QLWLDO&KHFNV6WDUW8S No other User exists in the CCS at this timeDQJXDJH8SGDWH QVWDOOLQJ/DQJXDJHLOHVDQJXDJH8SGDWH Urdgfdvwxqfwlrq HqhudoLVSOD\8QLW&RQQHFWLRQ 2WKHULVSOD\8QLWV LVSOD\8QLWULYHUV6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV Design QVWDOOLQJDLVSOD\8QLW 6HULDO&RQQHFWLRQWay D Type Connector QVWDOOLQJDLVSOD\8QLWRQQHFWLQJ0XOWLSOH8QLWV Address SelectionLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV $GGLQJD1HZLVSOD\8QLW LVSOD\8QLW1DPHLVSOD\8QLW7\SH RpphylfhKDQJLQJ&RQQHFWLRQ3DUDPHWHUV DXG5DWH$GGUHVV 7HVWLQJ&RQQHFWLRQV HOHWLQJD&RQQHFWLRQ6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD0XOWLFRORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWDRandom $GGLQJD1HZLVSOD\8QLW 7URXEOH6KRRWLQJ7LSV 99LUWXDOHYLFHULYHU6HWWLQJVHIDXOW3ULQWHUDQG5HSRUWV LVSOD\8QLWV0LVVLQJ$&4XHXHVRU$JHQW*URXSV DWDEDVH3UREOHPV1RDWDLQ5HSRUWV URQJ6FKHGXOHG$FWLRQVQVWDOODWLRQ$SSHQGL RQQHFWLRQEHWZHHQ3&DQGFKDQJHRQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW XVLQHVV3KRQHHFKDQJHQVWDOODWLRQ$SSHQGL ASBQVWDOODWLRQ$SSHQGL Communication is our business