Ericsson BusinessPhone manual $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ

Page 25

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The conversion program will automatically find the version 1.x database if default locations were used, otherwise you will have to identify the location.

If the CCS V1.x Database is not found, a warning message will be displayed and you have to enter the correct path name of the DATA directory for Version 1.x of the CCS.

Note: CCS V2.x uses a slightly different directory structure to CCS V1.x. This means that you can install CCS V2.x on a PC with CCS V1.x already hav- ing been installed. All data and programs of CCS V1.x will be safe. Noth- ing will be overwritten or deleted by the installation procedure for CCS V2.x.

EN/LZT BS 102 063/S R2B

	BusinessPhone Call Centre Supervisor - Standard
25	Installation Guide

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Contents S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH Qwurgxfwlrq520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Dimensioning Tool for ACD Installation of CCS DocumenationStandard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWVExchange to PC Connection Number of AgentsPC side Exchange sideOperating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHURUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standardBusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69$SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaultsIf you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG6WDUW8S*URXS QLWLDO6WDUW8STime / Date Format Windows for Workgroups6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this timeQVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWHDQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLWQVWDOOLQJDLVSOD\8QLW Way D Type ConnectorAddress Selection RQQHFWLQJ0XOWLSOH8QLWVLVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLWRpphylfh LVSOD\8QLW7\SH$GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSVLVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWVDWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSVURQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWVRQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGLXVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLWASB QVWDOODWLRQ$SSHQGLQVWDOODWLRQ$SSHQGL Communication is our business