Troubleshooting PS Errors
The following situations are PS language specific and may occur when several printer languages are being used.
NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.
Problem | Possible Cause | Solution |
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PostScript file can | The PostScript driver | • Reinstall the PS driver, referring to |
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not be printed. | may not be installed | page B.2. |
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| correctly. | • Print a configuration page and verify |
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| Or a problem has | that the PS version is available for |
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| printing. |
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| occurred in the |
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| • If the problem persists, contact a |
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| PostScript DIMM. |
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| service representative. |
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Letters are | The pure binary data | Set the data format for your print job to |
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fragmented and | option is selected as | the ASCII option. |
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illegible. | the data format for |
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| your print job. |
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A PS error page | Print job may not be | Make sure that the print job is a PS job. |
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prints. | PS. | Check to see whether the software | 6 |
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| application expected a setup or PS | |
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| header file to be sent to the printer. | |
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The optional Tray2 | The printer driver has | Open the PostScript driver properties |
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is not selected in | not been configured to | and set the Tray2 item of the Device |
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the driver. | recognise the optional | option to Installed. |
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| Tray2. |
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